Sr. Business Development Representative, Strategic Accounts

Genesys is a global leader in customer experience and cloud technology, empowering organizations to create better customer experiences through AI-powered orchestration. As a Senior Business Development Representative, you will drive new business growth across strategic accounts in North America, focusing on building pipeline and engaging senior stakeholders.

Responsibilities:

• Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns
• Identify, research, and engage key decision-makers within Strategic and Enterprise organizations
• Partner closely with Strategic Account Executives to execute tailored account-based strategies and develop territories
• Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
• Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challenges and business outcomes
• Consistently generate qualified pipeline aligned with regional revenue goals
• Maintain accurate activity tracking, pipeline management, and reporting in Salesforce
• Meet and exceed KPIs related to meetings booked, pipeline creation, pipeline acceleration and conversion rates

Requirements:

• 3–5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
• Fluent in English
• Proven track record in outbound prospecting and pipeline generation
• Comfortable engaging mid-senior-C-level stakeholders in complex organizations
• Excellent communication, organizational, and time-management skills
• Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools
• Incredible business acumen