Customer Service Representative Associate

King's Daughters Medical Center is a healthcare facility dedicated to making a meaningful difference in patients' lives. The Customer Service Representative Associate supports financial resource activities by assisting patients and families with account inquiries, payment processes, and available assistance programs.

Responsibilities:

• Assists patients and families with questions regarding billing, insurance, and financial assistance options
• Reviews account information to identify outstanding balances and provides guidance on payment arrangements
• Collects and processes payments accurately in accordance with institutional procedures
• Verifies patient insurance and financial information to ensure accuracy and completeness
• Documents all interactions and account updates in systems in a timely and accurate manner
• Communicates with internal departments to resolve account discrepancies or escalate issues as needed
• Ensures compliance with HIPAA, institutional policies, and regulatory standards when handling patient information
• Delivers courteous and professional service to patients, families, and staff to support positive experiences
• Performs other duties as assigned

Requirements:

• High school diploma or equivalent
• 0-2 years of experience in a related field
• All experience must be paid and in the same related field
• Part-time and PRN experience will be prorated based on hours worked per week
• Experience must include assisting patients and families with questions regarding billing, insurance, and financial assistance options
• Ability to review account information to identify outstanding balances and provide guidance on payment arrangements
• Ability to collect and process payments accurately in accordance with institutional procedures
• Ability to verify patient insurance and financial information to ensure accuracy and completeness
• Ability to document all interactions and account updates in systems in a timely and accurate manner
• Ability to communicate with internal departments to resolve account discrepancies or escalate issues as needed
• Ensures compliance with HIPAA, institutional policies, and regulatory standards when handling patient information
• Ability to deliver courteous and professional service to patients, families, and staff to support positive experiences
• Ability to perform other duties as assigned