Conversion Project Manager (Implementations)

Bloomerang is a company that champions the power and potential of nonprofits through its giving platform. The Conversion Project Manager will work closely with new clients to ensure successful data conversion into Bloomerang, managing project timelines and client relationships to facilitate a smooth transition.

Responsibilities:

• Guide new clients through their conversion journey
• Manage a full project load of clients, ensuring on-time project deliverables
• Facilitate check-in calls and virtual meetings during each phase of a conversion with the client
• Partner with the Conversion Technical Services teams to identify and resolve anomalies in client data through the submission of data revision requests when necessary
• Evaluate, document, and escalate any client issues or concerns that arise throughout the conversion journey
• Successfully manage a full project load, ensuring conversion milestones are consistently met
• Demonstrated ability to make decisions and problem-solve common to complex conversion issues independently in the best interest of clients
• Maintain a 90% average on-time delivery record for completed conversions
• Maintain an average CSAT score of 88% or higher in Top 2 ratings

Requirements:

• Project Management experience (preferably in an external client-facing role)
• Excellent written and verbal communication skills
• Data migration and/or conversion experience at a SaaS company
• Technical skills (familiar with relational tables and databases)
• Nonprofit knowledge