Business Systems Analysis

GLDN.com is a company committed to diversity, equity, and inclusion, and they are seeking a Business Systems Analyst to support their operational technology. The role involves managing systems projects, providing day-to-day support, and ensuring the reliability and integrity of their technology stack.

Responsibilities:

• Own project execution for business systems implementations and enhancements
• Manage day-to-day system support and troubleshooting across systems as escalated by the IT Specialist, including Odoo, Shopify Plus, ShipStation, and UKG
• Maintain system documentation, SOPs, and configuration records
• Serve as the primary liaison between business stakeholders and system capabilities
• Own project execution from requirements gathering through go-live and post-launch support
• Develop project plans, timelines, and status reporting for systems initiatives
• Coordinate cross-functional stakeholders to define requirements and validate solutions
• Manage UAT processes, issue tracking, and deployment workflows
• Escalate risks and blockers to the Head of Business Systems with recommended actions
• Maintain a prioritized backlog of system enhancements and bug fixes
• Serve as the initial escalation support for system issues, configurations, and user questions
• Troubleshoot and resolve operational issues across core platforms as escalated by the IT specialist or other stakeholders
• Configure and maintain system settings, workflows, and automations in Odoo
• Support Shopify Plus storefront operations, app integrations, and order flow
• Assist with UKG configuration for HR and payroll workflows
• Partner with the data team on integration points with Snowflake and reporting tools
• Build and maintain the business systems SOP library
• Document system configurations, integration mappings, and decision logic
• Standardize workflows and ensure consistency across departments
• Audit system usage and process adherence, recommending improvements
• Create and maintain training materials for end users
• Monitor and maintain data quality across all business systems
• Support data team to identify and resolve data discrepancies between platforms
• Recommend and implement system optimizations to reduce manual work and errors
• Support data migration efforts for new system implementations
• Ensure master data standards are followed across teams
• Coordinate with software vendors and implementation partners on day-to-day technical issues
• Support vendor evaluations with materials and documentation
• Maintain documentation of all active integrations, APIs, and data flows
• Test and validate vendor-delivered configurations and customizations
• Track vendor support tickets and escalate unresolved issues

Requirements:

• Experience in project management for business systems implementations and enhancements
• Ability to manage day-to-day system support and troubleshooting across systems
• Experience with Odoo, Shopify Plus, ShipStation, and UKG
• Strong documentation skills for maintaining system documentation, SOPs, and configuration records
• Ability to serve as a liaison between business stakeholders and system capabilities
• Experience in developing project plans, timelines, and status reporting for systems initiatives
• Ability to coordinate cross-functional stakeholders to define requirements and validate solutions
• Experience in managing UAT processes, issue tracking, and deployment workflows
• Ability to troubleshoot and resolve operational issues across core platforms
• Experience in configuring and maintaining system settings, workflows, and automations in Odoo
• Ability to support Shopify Plus storefront operations, app integrations, and order flow
• Experience in assisting with UKG configuration for HR and payroll workflows
• Ability to document system configurations, integration mappings, and decision logic
• Experience in monitoring and maintaining data quality across all business systems
• Ability to recommend and implement system optimizations to reduce manual work and errors
• Experience in coordinating with software vendors and implementation partners on technical issues
• Ability to maintain documentation of all active integrations, APIs, and data flows
• Experience in testing and validating vendor-delivered configurations and customizations
• Ability to track vendor support tickets and escalate unresolved issues