Project Manager

Hai Robotics is revolutionizing warehouse automation with intelligent robotics systems, and they are seeking a Project Manager to lead the delivery of their implementations in the Americas region. The PM will be responsible for managing warehouse automation projects, ensuring efficiency and quality in delivery, and fostering customer success throughout the project lifecycle.

Responsibilities:

• Puts the safety of the team as the paramount objective
• Ensures that Hai’s safety practices are being followed in the field
• The PM is the primary owner of delivering Hai Robotic’s projects to our customers and exhibits our commitment to customer obsession in our implementations. They own delivery and is measured across 2 critical performance dimensions:
• Efficiency – measured by how soon the Hai project team stabilizes the site, gets the customer to be self-sufficient and can exit
• Quality – measured by the CSI (Customer Success Index) which reflects how well we are meeting the customer’s defined (lagging) KPIs
• Lead and manage warehouse automation projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation
• Understands that the delivery of a highly functioning robotics systems includes the precise coordination of components across hardware, software and processes. Works across these broad functional teams to ensure that all functions come together optimally
• Coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments including sales, solution, logistics, and software teams
• Leads this highlycross-functional project team to deploy our systems and stabilize sites rapidly and transition customers to self-sufficiency
• Partners with local US and Chinese HQ colleagues across a broad and diverse cross-functional team
• Collaborate with Customer Success, Product, and Engineering to resolve escalations
• Ensure implementations are aligned with customer-defined KPIs and business outcomes
• Champion Hai’s culture of customer obsession through every phase of delivery
• Manage relationships between clients and stakeholders, and keep stakeholders informed and updated for all parties
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget
• Obtaining customer acceptance of project deliverables
• Managing customer satisfaction within the project transition period
• Conducting post-project evaluation and identifying successful and unsuccessful project elements
• Report on implementation health, risk, and performance to executive leadership
• Ensures a smooth hand-off from implementation completion to customer support
• Drives their team to achieve customer success outcomes to reach FAC (acceptance) that leads to ability for cash collections

Requirements:

• A bachelor's degree or master's degree in Mechanical Engineering, Industrial Engineering, Supply Chain or related discipline
• 5 years of experience managing technical projects
• 1~ 2-year experience in warehouse operation/ logistic functions/3PL industry
• Proven working experience in project management
• Solid technical background, with understanding or hands-on experience in robotics and supply chain
• Ability to lead project teams of various sizes and see them through to completion
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Willing to travel
• Solid organizational skills including attention to detail and multi-tasking skills, and willingness to learn
• Ability to manage and oversee multiple projects at the same time
• Budget management experience
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Candidates must be authorized to work in the United States and must provide proof of eligibility upon hire in accordance with federal regulations
• Project Management Professional (PMP) certification is a plus
• AutoCAD 2D layout proficiency is highly preferred