Xformative - Client Project Manager

TASC (Total Administrative Services Corporation) is a late stage startup focused on healthcare and benefits payment systems. They are seeking an experienced Client Project Manager to lead the onboarding and implementation of new client contracts, ensuring projects remain on schedule and stakeholders stay aligned.

Responsibilities:

• Lead end-to-end implementation of new client programs, managing timelines, deliverables, and dependencies from project initiation through successful go-live
• Serve as the primary liaison with client stakeholders during onboarding to gather, document, and validate business and operational requirements
• Assess and confirm alignment between client requirements and existing system and operational capabilities; identify gaps and required enhancements
• Translate identified gaps into actionable workstreams and coordinate with Product, Technology, and Operations teams to initiate and track required development and operational changes
• Drive cross-functional coordination across internal teams (Operations, Product, Technology, Relationship Management) to ensure alignment, accountability, and timely execution
• Coordinate onboarding activities with external partners, including sponsor bank, network, and fulfillment vendors, ensuring completion of required documentation, approvals, and setup activities
• Manage program setup and readiness activities, including configuration, workflow validation, and operational preparedness for launch
• Track and communicate project status, risks, dependencies, and key milestones to stakeholders and leadership; proactively identify and address potential issues
• Ensure all required documentation, approvals, and operational readiness criteria are completed prior to go-live
• Support transition from implementation to ongoing operations, ensuring a smooth handoff to Operations Support and Relationship Management teams
• Maintain organized project documentation, including requirements, decisions, timelines, and deliverables, to support transparency and future reference

Requirements:

• Bachelor's degree or equivalent combination of education and experience
• 4–8 years of experience in project management, client implementation, operations, or a related discipline
• Demonstrated success managing complex, cross-functional projects with multiple stakeholders and competing priorities
• Experience in one or more of the following industries is highly preferred: Payments
• Card programs
• Financial services
• Banking
• Financial technology (FinTech)