Customer Service Rep II-2

NeighborHealth is one of the largest community health centers in the country, committed to serving the greater Boston area. They are seeking a Contact Center Representative to answer inbound patient calls, schedule appointments, and provide various services to enhance patient care.

Responsibilities:

• Schedule, reschedule, and cancel appointments
• Document clear and concise messages and route appropriately
• Appropriately transfers calls to other departments when required
• Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information
• Process refill requests accurately and effectively, according to guidelines
• Conduct outreach calls on behalf of clinical departments

Requirements:

• High school diploma or GED required
• Minimum of 1-year customer service, administrative, or call center experience
• Excellent written and verbal communication skills
• Judgment and problem-solving skills
• Proficient in Microsoft Office Suite
• Bilingual fluency in Spanish/English preferred
• Knowledge of medical terminology and experience working with electronic medical record technology a plus