Customer Success Manager, Speaker Bureau Job Details | BCD

BCD Travel is a leading meetings and events agency that emphasizes connections and innovative solutions. The Customer Success Manager role involves managing complex marketing programs in a regulated environment, ensuring compliance, and fostering client relationships to maximize ROI.

Responsibilities:

• Managing marketing programs from concept through wrap-up, including logistics, timelines, materials, and supplier coordination
• Working in a highly regulated, compliance-focused environment and making sure program activity aligns with client and regulatory guidelines
• Turning program data into useful reporting, including budget tracking, aggregate spend support, and Quarterly Business Reviews
• Building strong relationships with clients, service providers, and internal teams while confidently advising on best practices and process improvements
• Handling multiple deadlines at once, staying organized under pressure, and solving issues quickly and effectively

Requirements:

• Managing marketing programs from concept through wrap-up, including logistics, timelines, materials, and supplier coordination
• Working in a highly regulated, compliance-focused environment and making sure program activity aligns with client and regulatory guidelines
• Turning program data into useful reporting, including budget tracking, aggregate spend support, and Quarterly Business Reviews
• Building strong relationships with clients, service providers, and internal teams while confidently advising on best practices and process improvements
• Handling multiple deadlines at once, staying organized under pressure, and solving issues quickly and effectively
• Experience supporting Life Sciences or Pharma programs and familiarity with marketing models in that space
• Knowledge of HCP contracting, documentation collection, debarment checks, honoraria, and expense payment processes
• Strong Excel skills and confidence creating reports, tracking financial details, and maintaining accurate program data
• A four-year college degree and at least three years of experience in marketing management, logistics, or operations
• A sharp eye for detail, polished communication skills, and a professional, customer-focused approach