Customer Service Representative(WFH)

Spade Recruiting is a growing recruitment and workforce solutions company connecting professionals with flexible remote career opportunities. They are seeking a Customer Service Representative to provide professional remote support for individuals seeking information about available programs and services.

Responsibilities:

• Coordinate and schedule virtual appointments
• Communicate with customers via phone, email, and video platforms
• Answer customer questions and provide accurate information
• Assist with completing and reviewing digital forms
• Maintain organized customer records and documentation
• Send appointment confirmations and follow-up communications
• Monitor daily activities using online systems and company tools
• Participate in remote training sessions and team meetings
• Deliver professional customer service and support
• Ensure timely follow-up and effective communication with customers

Requirements:

• Strong verbal and written communication skills
• Excellent customer service and interpersonal abilities
• Strong organizational and time management skills
• Basic computer proficiency and familiarity with online communication tools
• Ability to work independently in a remote environment
• Professional attitude with strong attention to detail
• Customer Service
• Customer Support
• Appointment Scheduling
• Administrative Support
• Remote Work
• Phone Support
• Email Communication
• Data Entry
• Microsoft Office
• Google Workspace
• Record Management
• Time Management
• Communication Skills
• Problem Solving
• Organization
• Multitasking
• Virtual Assistance
• Customer Relations
• Attention to Detail
• Team Collaboration