Customer Service Onboarding Specialist

Piper Companies is seeking a Customer Service Onboarding Specialist to join a growing organization within the technology services industry. The Customer Service Onboarding Specialist will be responsible for guiding clients through onboarding and implementation while providing technical customer support at a CCNA-equivalent level.

Responsibilities:

• Lead end-to-end client onboarding and implementation processes, ensuring a seamless customer experience
• Serve as a primary point of contact for new clients, providing technical support and troubleshooting
• Assist customers with network-related configurations, connectivity issues, and product setup
• Collaborate cross-functionally with engineering, support, and account management teams
• Translate technical concepts into clear, user-friendly guidance for clients
• Maintain thorough documentation of onboarding activities, configurations, and support cases
• Proactively identify opportunities to improve onboarding processes and customer satisfaction

Requirements:

• Experience in technical customer service, onboarding, or implementation roles
• CCNA-level knowledge of networking fundamentals (routing, switching, TCP/IP, etc.)
• Strong troubleshooting skills within networked or cloud-based environments
• Proven ability to manage client relationships and ensure a positive onboarding experience
• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Strong organizational skills and ability to manage multiple client onboarding projects simultaneously