Senior Relationship Manager - Public Sector Banking (South East)

Industry: Financial Services

Reports To: Regional Head, Public Sector Group

Location: South East Region, Nigeria

Grade: MGR – Senior Manager

About Company: Our client is a major commercial bank in Nigeria, offering retail, corporate, and investment banking services to over 10 million customers.

Our client is seeking to hire an experienced and results-driven Senior Relationship Manager, Managerto lead business development and relationship management across the South East public sector. The successful candidate will be responsible for originating and managing strategic relationships with state governments, ministries, departments, and agencies (MDAs), local government councils, tertiary institutions, and other public sector entities.

The role will drive growth in deposits, lending, transaction banking, and the delivery of other financial solutions while ensuring compliance with regulatory requirements and the Bank's risk management framework.

Key Responsibilities:

Business Development:

§ Develop and execute strategic business plans for the South East public sector market.

§ Source and onboard new public sector clients.

§ Deepen existing customer relationships to increase wallet share.

§ Identify opportunities for deposits, lending, and transaction banking solutions.

§ Drive the achievement of revenue, asset, liability, and profitability targets.

Relationship Management

§ Build strong relationships with key government officials and decision-makers.

§ Serve as the primary contact for assigned public sector accounts.

§ Conduct regular client engagement meetings and business reviews.

§ Ensure excellent customer service and timely resolution of client issues.

Credit & Risk Management

§ Structure credit facilities in line with clients' funding needs.

§ Prepare quality credit proposals for approval.

§ Monitor loan performance and ensure timely repayments.

§ Maintain high-quality loan portfolios with minimal impairments.

§ Ensure full compliance with the bank's credit policies.

Revenue Generation

§ Increase low-cost deposits from government institutions.

§ Cross-sell treasury, payments, collections, FX, investment, and digital banking solutions.

§ Drive fee-based income across all assigned relationships.

§ Deliver sustainable profitability from the portfolio.

Stakeholder Management

§ Collaborate with Treasury, Corporate Banking, Risk Management, Operations, and Product teams.

§ Liaise with regulators and government agencies where necessary.

§ Represent FCMB at government and industry engagements.

Compliance & Governance

§ Ensure compliance with CBN guidelines and public sector banking regulations.

§ Adhere to AML/CFT, KYC, and internal compliance policies.

§ Maintain accurate customer documentation.

§ Promote strong risk and control culture within the portfolio.

Requirements

§ Bachelor's degree in Banking, Finance, Economics, Business Administration, Accounting, or related discipline.

§ Master's degree or MBA is an advantage.

§ Relevant professional certifications such as ACIB, CFA, ACA, ACCA, or CIBN certification are desirable.

Experience:

§ 8–12 years of banking experience.

§ At least 5 years in Relationship Management or Corporate Banking.

§ Strong experience managing public sector clients.

§ Proven record of achieving sales and revenue targets.

§ Experience in credit analysis and relationship management.

Key Performance Indicators (KPIs)

§ Deposit growth

§ Loan book growth

§ Revenue generation

§ Fee and commission income

§ CASA mobilization

§ Portfolio profitability

§ Non-performing loan (NPL) ratio

§ Customer retention

§ Cross-selling ratio

§ Regulatory compliance

§ Client acquisition

§ Customer satisfaction

Benefits

Compensation: Highly Competitive + Other interesting benefits