Senior Director, AMS Area Lead – CEG, Telco Media (TMT-SI)

ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers. The Senior Director, AMS Area Lead will lead a team focused on customer satisfaction and success in the Telco & Media area, driving innovation and leveraging technology to enhance customer experiences.

Responsibilities:

• Customer Success: Deeply understand customer business challenges and leverage AI and digital tools to deliver tailored innovative solutions that provide tangible business impact
• Operational Excellence: Implement scalable, repeatable methodologies to ensure consistent, valued customer experiences and operationalize key national and global programs for enhanced scalability
• Cross-Functional Collaboration: Build and nurture relationships with C-level executives and collaborate with sales, solutions consulting, services, and product development teams to ensure strategic alignment and scale
• Sales and Growth Alignment: Partner with the sales team to develop and execute aligned growth strategies, focusing on License Agreements and expert services
• Leadership in Innovation: Foster a culture that celebrates creativity and innovation, enabling teams to develop solutions aligned with customers' evolving needs and business landscapes
• P&L Management: Drive business performance by managing key business metrics such as P&L, revenue, bookings, and other performance indicators, all focused on customer-centric outcomes