About this role
Percepta is a global consulting, technology, and managed services company, and they are seeking a Customer Service Representative to work remotely in Virginia. The role involves resolving escalated or complex calls from customers and providing exceptional customer experiences.
Responsibilities:
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
Requirements:
- 6 months or more of customer services experience
- High school diploma or equivalent
- Computer experience
- High speed internet (>15 mbps)