Cloud Customer Success Manager - PR

Blue Mantis is seeking an experienced Cloud Customer Success Manager to build and maintain a customer-obsessed Cloud Solution Partner program. The role involves ensuring a positive customer experience, managing relationships, and optimizing cloud utilization.

Responsibilities:

• Conduct customer business reviews that are focused on cloud utilization and identifying and sharing cost optimization opportunities
• Collaborate with peers and managers to steer our CSP operations
• Act as liaison between customer, company and 3rd party vendors, managing/escalating tickets and tasks from report to resolution
• Build and maintain a trusted advisor relationship with our customers
• Maintain comprehensive documentation of checklists, procedures, processes, and policies to support compliant and best-practice deployment and utilization of cloud resources
• Define, measure and monitor KPIs and SLAs that lead to high customer satisfaction
• Own the post-sales relationship

Requirements:

• 1-2 years Customer Success Manager experience who is driven to build and maintain a customer-obsessed Cloud Solution Partner (CSP) program
• Experience as a Customer Success Manager, Consultant, Business Development Representative, Business Analyst or similar role
• Either possess or be willing to obtain FinOps Practitioner Certification
• BS Degree in Business or a Technology related field
• Experience optimizing workflows and implementing process improvement
• Technical and business problem-solving skills and judgement
• Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to interact with colleagues and customers at all technical levels
• Ability to prioritize and manage competing demands
• Experience working with Clients on business solutions
• Either possess one year of prior experience with public cloud billing and licensing models or be willing to learn
• Either possess one year of prior experience in the AWS Management Console and Azure Portal or similar Cloud Portals or be willing to learn
• Graduate degree appreciated