Sr. Customer Success Manager

Numerator is a company that focuses on providing data-driven solutions, and they are seeking a Senior Customer Success Manager to own post-onboarding customer relationships for enterprise clients. The role involves partnering with various stakeholders to understand business objectives, leading strategic customer conversations, and ensuring a seamless enterprise customer experience.

Responsibilities:

• Serve as a trusted advisor to enterprise customers, helping them achieve strategic goals and maximize value from Numerator
• Build deep customer relationships and develop a strong understanding of their business, priorities, and opportunities
• Lead executive business reviews and strategic conversations that drive adoption, engagement, and measurable outcomes
• Proactively monitor customer health, identify risks and opportunities, and develop plans that support long-term success and retention
• Demonstrate and communicate customer impact through success stories, ROI, and strategic recommendations that deepen value
• Partner cross-functionally with Sales, Product, Support, and other teams to deliver an exceptional customer experience and drive growth
• Act as the voice of the customer, sharing insights, best practices, and feedback to influence strategy and improve the customer journey

Requirements:

• Bachelor's degree or 1 or more years relevant experience
• Skilled at developing relationships with clients to become a trusted and value-added business partner
• Excellent oral and written communication skills
• Strong presentation skills, particularly with customers or prospects present
• Proven analytic skills: conceptualizing, analyzing, deriving insights from data, and designing an execution plan to derive results from insights
• Proven track record of delivering high-quality results in a timely manner
• Master's degree
• Desired CPG experience in Brand Marketing, Market Research, Category Management, and/or Shopper & Consumer Insights roles, or experience as a service provider to these functions
• Understanding of both syndicated and household panel data (Nielsen and/or IRI)
• Working knowledge of enterprise software applications and services designed for the retail and consumer goods industries (e.g., Nielsen, IRI, NPD, Dunnhumby)
• Working knowledge of Business Intelligence software such as Microstrategy, Tableau, QlikView, or Business Objects