Healthcare Customer Service Representative

Carenet Health is a company focused on improving health outcomes through meaningful connections. The Healthcare Customer Service Representative will engage with health plan members, guiding them to schedule care assessments and providing support to help them achieve their healthcare goals.

Responsibilities:

• Engage and Educate: Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations
• Bring a Sales-Minded Approach: Approach each interaction with a friendly and welcoming tone, building genuine rapport while presenting the value of the healthcare program in a way that resonates with the member’s needs – while being intentional in addressing hesitations to build trust and drive engagement
• Turn Opportunities into Wins: Build meaningful rapport with customers, clearly explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits, maximizing the value of every interaction to convert each opportunity into a successful outcome
• Make an Impact: Help members set meaningful healthcare goals and guide them toward achieving them by clearly educating them on the program’s advantages, proactively addressing hesitations, and reinforcing the value of taking action
• Be a Problem-Solver: Identify, research, and resolve potential issues while delivering exceptional customer service, proactively highlighting the program’s benefits as part of the solution to build confidence and drive engagement
• Promote Healthcare Benefits: Address member concerns with empathy and senior sensitivity, ensuring that conversations are value-driven and solution-oriented
• Embrace the Service Plus Mindset: Resolve customer concerns effectively, anticipate future needs, and deliver proactive support to enhance their experience
• Stay Goal-Oriented: Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a success
• Adapt and Adjust: Reset appointments and schedules as needed to meet customer needs and expectations

Requirements:

• High School Diploma or GED (required and verified during background check)
• Strong computer skills — data entry, screen navigation, and solid keyboarding speed
• Experience using Microsoft Outlook and Word
• Excellent customer service skills and a friendly, compassionate tone
• Ability to stick to schedules and daily tasks
• Great oral and written communication skills
• Genuine empathy and care for others
• Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date