Customer Service Representative, Behavioral Health (Shift: Mon-Fri 11:45AM-8:15PM EST)

CVS Health is dedicated to building a world of health around every individual. They are seeking a Customer Service Representative in Behavioral Health who will advocate for members, resolve claims, and educate them on health resources.

Responsibilities:

• Creates an empathetic connection with our members by understanding and engaging the member to the fullest to champion for our members' best health
• Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member
• Anticipates customer needs by answering unasked questions
• Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
• Performs financial data maintenance as necessary
• Explains member's rights and responsibilities in accordance with contract

Requirements:

• 1+ years of experience in a healthcare, call center environment
• Experience using Microsoft Office products' specifically Excel, Outlook, and Word
• High School Diploma or GED
• Previous Behavioral Health, Medical, or Insurance background
• Experience working from home in a remote role