Lost & Found Coordinator (1st Shift)

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

COMPANY BENEFITS

• Matching 401K
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• Employee Assistance Program
• Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
   

POSITION SUMMARY

The basic responsibilities of this position include answering incoming telephone calls; logging of all lost and found items, follow up with guests to on all inquiries, filing of all lost and found documentation, maintaining database and shipment of items to rightful owner.

ESSENTIAL FUNCTIONS AND TASKS  

• Answering incoming phone calls and addressing questions pertaining to Lost and Found items.
• Maintain documentation of all incoming and outgoing Lost and Found items.
• Filing of all related Lost and Found documents.
• Performance of regularly scheduled inventories.
• Maintain resort-wide Lost & Found database and making sure items are returned to the proper owner, when claimed. This is to include visits to all lost and found areas throughout resort on a regular basis.
• Reports unsafe activities to supervisor and/or human resources.
• Assist the Security Dispatchers with taking and routing calls as needed.
• Participates in proactive team efforts to achieve departmental and company goals.
• Assist with the filing of daily security reports and logs.
• Assist the security managers with other administrative duties as assigned to include reporting mechanisms used by security management.
• Represents the security department in the resorts Ambassador program.
• Reports unresolved lost and found matters to security management and assists in initiation of all missing property investigations.

QUALIFICATIONS

• Ability to handle multiple tasks simultaneously and must be detail oriented.
• Ability to read and interpret documents such as safety rules, operating maintenance instructions and procedure manuals.
• Carries out any reasonable request by management of which the employee is capable of performing.
• Ability to speak clearly and effectively with outside vendors and employees of the organization.

CERTIFICATES, LICENSES & REGISTRATION

• Must be at least 18 with a valid Driver License.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

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