Global Supply Chain/Customer Service Manager

Sazerac Company is an independent, American family-owned company with a rich history in producing award-winning spirits. They are seeking a Global Supply Chain/Customer Service Manager to lead a global customer service function, ensuring exceptional service and operational consistency across international markets.

Responsibilities:

• Lead and develop a global customer service team supporting international markets and customers
• Drive KPI performance across OTIF, order accuracy, backlog management, response times, and escalations
• Partner cross-functionally with Sales, Supply Chain, Production, and Logistics teams to support customer priorities and revenue growth
• Identify process improvement opportunities across order flow, logistics coordination, and system execution to improve efficiency and responsiveness
• Proactively manage supply chain risks and customer escalations to ensure consistent service delivery globally

Requirements:

• Bachelor's degree
• 5+ years of management experience within supply chain, customer service, or operations environments
• 5+ years of global supply chain or international market experience
• Strong analytical, communication, and cross-functional leadership skills
• Experience with global customs and excise processes
• Experience within the alcohol beverage, consumer packaged goods, or FMCG industries
• Experience working with ERP or transportation management systems such as Oracle or TMS