Senior Advisor, Business Analytics - Digital Product

Cigna Healthcare is dedicated to transforming healthcare through data, analytics, and digital innovation. The Senior Advisor, Business Analytics – Digital Product is responsible for advancing the data and analytics suite that powers an outcomes-oriented Digital Product function, translating complex digital strategies into measurable outcomes that drive market leadership.

Responsibilities:

• Partner with Digital Product teams to align analytics and test/learn agendas with strategic priorities for business and enterprise
• Translate business strategies into structured measurement approaches, including KPIs, success metrics, and hypotheses for experimentation
• Proactively identify opportunities to enhance digital experience, engagement, and value creation through analytics
• Support prioritization of digital investments by grounding decisions in data, performance insights, and expected business impact
• Evaluate effectiveness of digital capabilities and recommend enhancements, optimizations, and new feature opportunities
• Perform deep dives into performance drivers, including adoption, engagement, friction points, and leakage across journeys
• Partner with product and engagement stakeholders to continuously refine experiences based on insights and testing outcomes
• Create, operationalize, and evangelize frameworks for segmentation, behavioral, and journey analysis to identify areas of opportunity
• Develop and advance analytical approaches from one-time analyses to repeatable, scalable frameworks and data products
• Identify key drivers of customer satisfaction, engagement, and value perception across digital experiences
• Translate complex analytical findings into clear, compelling narratives that inform business strategy and enable sustained impact across enterprise
• Provide strategic input into prioritization, roadmap decisions, and investment tradeoffs
• Anticipate business questions and proactively develop insights to inform decision-making
• Work across enterprise to incorporate analytics products and insights into enterprise strategic priorities and business growth plans
• Serve as a key connector between analytics, product, and business stakeholders to ensure insights are actionable and adopted
• Support a coordinated approach to analytics across fragmented teams and capabilities

Requirements:

• Strong experience in business analytics and/or digital product analytics
• Strong business acumen with the ability to connect analytics to financial and strategic outcomes
• Demonstrated ability to create and operationalize analytical frameworks to support outcome-oriented decision-making
• Experience working in complex, evolving data environments
• Excellent communication skills with the ability to translate complex analytics into business and customer implications
• Proficiency in analytics tools and platforms (e.g., SQL, Python/R, Tableau, Databricks)
• Familiarity with segmentation, behavioral, and journey analytics approaches
• Exposure to informing investment decisions or prioritization of business initiatives
• Experience in healthcare