Customer Service Representative, Export

PPG Industries, Inc. is a leading company in the protective and marine coatings sector, and they are seeking a Customer Service Representative, Export. The role involves managing international orders, coordinating logistics, and ensuring compliance with export regulations while maintaining communication with clients and internal teams.

Responsibilities:

• Order Processing: Enter, track, and manage sales order and export bookings in company systems (e.g., SAP, OTM)
• Documentation: Prepare and verify accurate export documentation, including customs paperwork and bills of lading, to comply with international regulations
• Communication: Act as the primary liaison between customers, carriers, and internal teams to provide shipment updates
• Logistics Coordination: Arrange for cargo pickup and delivery, ensuring compliance with air or ocean freight standards
• Problem Resolution: Proactively identify and resolve shipment delays, damages, or discrepancies in documentation
• Billing & Reporting: Ensure accurate, timely invoicing and generate performance reports

Requirements:

• Previous experience in logistics, freight forwarding, or international shipping
• Understanding of export regulations, Incoterms, and customs procedures
• Experience interpreting and responding to customer questions and requests, strong attention to detail, and proficiency in tracking software
• High school diploma or equivalent required
• a bachelor's degree in business or logistics