Provide strategic, operational and deep technical expertise to execute Moneythor’s Customer Success vision.
Provide assistance to our digital banking clients and address their ongoing technical & functional questions.
Act as technical go-to person for our customer success organization.
Leverage your deep HTML, JavaScript, Web development, SQL, and Java skills to customize our clients' implementations.
Play an evangelist role with our clients on the existing and/or new features of the solution.
Maximize platform adoption/engagement and drive new business growth through greater advocacy and reference-ability.
Understand and analyze client business requirements, and help implement, test, package and ensure the timely and accurate solution delivery.
Partner with business development, product, and engineering teams in pre-sales, onboarding, and client-retention activities.
Maintain in-depth understanding of our platform and provide vetted, impactful customer feedback to the product team.
Use a case tracking system to manage information, questions and answers for every client-driven request.
Identify potential opportunities to extend our relationship with clients and ensure that these are passed on to the appropriate team members.
Maintain expert professional knowledge about the market and developments in the digital banking industry.
Respond to service disruptions/incidents as part of our internal incident procedures.
Ensure accurate and timely completion of all projects and requests.

5+ years of experience working in a CSM/Solution Engineer role, or as a client-facing technical and business analyst with involvement in project implementation, pre-sales and support activities.
Hands-on technical experience with JavaScript, HTML, Java, SQL, Web and database technologies.
Excellent written and oral communication skills.
Ability to work on multiple client accounts in autonomy with little or no management oversight.

Solutions Engineer

Key skills