Assistant Manager - Guest Services

Description

WE’RE LOOKING FOR THE COOLEST HUMANS IN TOWN!

Come join a team that:

• Focuses on teamwork
• Supports a collaborative environment
• Puts curiosity and great ideas first
• Is dedicated to providing an exceptional guest experience
• Builds community relationships
• Loves food and cooking
• Has fun while working hard!

Company Overview:

Healthy Living is a locally owned, independent chain of supermarkets serving communities in Vermont and New York. Our mission is to fuel a passion for great food, health, and well-being and be the place where people gather to shop, eat, and work. We are committed to providing super healthful, innovative, and delicious food while maintaining exceptional hospitality and creating an inviting place to shop and eat. We also prioritize our relationships with local farmers and producers, and actively contribute to our community.

Position Overview:

The Assistant Manager - Guest Services is instrumental in supporting the seamless operation of the Front End, consistently delivering an exceptional experience to every guest. The Assistant Manager - Guest Services leadership will be key to driving the success of the department, motivating and supporting the Front End team to provide superior service in every interaction. This position will be responsible for overseeing the daily operations with - or in the absence of - the Guest Services Manager, ensuring that all staff members are thoroughly trained in POS systems, guest service standards, and company policies. In addition the expertise of this individual will cultivate a high performing, engaged team committed to delivering service that creates a lasting, positive impression for all guests. 

Requirements

• High school diploma or equivalent
• Minimum 2 years of supervisory experience
• Minimum 2 years of guest service experience, preferably in grocery or retail
• Proficiency in POS systems and general accounting principles
• Strong computer, organizational, and communication skills
• Knowledge of health & sanitation standards and local/state regulations (especially alcohol sales)

Responsibilities:

• Support daily operations of the Front End, including during the absence of the Guest Services Manager
• Train, coach, and support cashiers and guest service staff in POS systems, hospitality standards, and company policies
• Maintain a welcoming, efficient, and organized Front End environment
• Uphold strict standards in cash handling, accuracy, and security
• Monitor and maintain compliance with alcohol sales regulations and security protocols
• Support team scheduling, staff development, and performance feedback
• Model outstanding guest service and foster a culture of accountability and teamwork
• Troubleshoot and communicate POS system issues and support problem-solving
• Perform hands-on support as needed: register operation, bagging, guest assistance

Who You Are

• A natural leader with a positive, approachable style
• Experienced in retail or grocery environments with at least 2 years in both guest service and supervisory roles
• Skilled in POS systems, cash handling, and operational policies
• Able to balance guest experience, team leadership, and back-end operations
• Highly organized and comfortable multitasking in a fast-paced setting
• Proactive, dependable, and calm under pressure
• Passionate about great service, continuous improvement, and team success

Location: 222 Dorset St, South Burlington VT

Job Type: Assistant Dept. Manager

Hours: Full-time, fixed schedule. Requires morning, evening, and weekend availability. 

Pay: Starts at $23/hr, previous experience will be taken into consideration

Benefits we're proud of!

Staff at Healthy Living enjoy:

• Health Insurance (we pay 75% you pay 25% for single health benefits)
• Dental and Vision Insurance
• Short Term Disability Insurance
• Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Flex Spending Accounts
• Health Spending Accounts
• Paid time off (Full time staff receive 2 weeks, gain additional week on 1st and 4th anniversary)
• Sick time (Part time staff receive 40 hours of sick time a year)
• Paid Maternity/Paternity time, up to 8 weeks paid time off!
• Generous store discount: 20% off grocery, 20% off hot bar/salad bar/coffee and juice bar, 10% off beer, 20% off wine, 30% off vitamins/supplements
• Half price one month bus passes
• 401(k): 100% match of the first 3% of the staff member’s contribution. 50% match on the staff member’s contribution above 3% and up to 5%. Staff are 100% vested in Healthy Living’s contribution from day one
• Income advance program with North Country Federal Credit Union - AKA a loan program, another way we help you get money!
• Free Celtics tickets
• Plus many more!

Healthy Living's Essential Behaviors

Make Someone’s Day

You’re here because you’re a true 51%er and we want you to bring genuine enthusiasm to work daily. You get that warm, fuzzy, tingly-from-head-to-toe feeling when helping others – staff and guests! You see getting to “yes” as a super-fun challenge! You readily and freely interact with every guest. There’s nothing you like more than seeing guests leave happier than when they arrived. When your teammates are having a tough day, you use positive energy to bring them up. When you smile, everyone smiles.

Move fast and be thorough

You work with a purposeful sense of urgency. You will be trained to achieve excellence in your job to complete tasks quickly, efficiently, and with great skill, and at the same time remembering to look up and connect with each guest. You LOVE getting the job done and doing it well.

Create a team people want to stay on

Your genuine, positive energy contributes to an upbeat, effective team where you and your co-workers thrive and express a desire to stay and to grow together. You treat your teammates with respect and kindness every single day. You offer empathy and an open ear. You bring special skills to the team that are respected by your teammates and in turn you see the value in others’ skills and talents.

Show Up

You show up to work. You are fully present for your teammates, our guests, and our trade partners. You’re a reliable, invested member of the team. You bring authentic, positive energy to work every day. Deep down you care.

“What can I do?”

The words, “What can I do?” and “How can I help?” fly out of your mouth because you recognize that the collective goal of the team and the store is bigger than the task at hand. You anticipate the needs of your coworkers and the guests and are proactive in helping others.

Come with a solution

You have a keen eye for identifying pain points in our systems, but you always come to the table with a solution to offer. You think outside the box, you’re creative in solving problems, and you adapt to change with grace. You always speak up and let us know what you need!

Own it

You hold yourself accountable and you’re accountable to your teammates. When there is an issue, ask yourself, “What can I do to help fix it?” When there is success, you and your team celebrate! The details matter, and you are attentive to all of them.

Seek knowledge

At Heathy Living we love learning and are naturally curious. We love feedback; it is an opportunity to improve ourselves. You reflect deeply on feedback by frequently looking inward and evaluating your own performance at HL. You are personally fulfilled by helping others grow and love taking on new challenges and new opportunities to learn.

If all of this sounds like you, please apply for a position today and begin your career with our mission, vision, and values driven company.

Healthy Living is an equal opportunity employer and we’re proud to hire a diverse, inclusive Staff!