Bilingual Customer Service Representative

Amerit Consulting is a fast-growing staffing and consulting firm seeking a Bilingual Customer Service Representative. The role involves answering calls from consumers, tracking inquiries, and providing assistance according to established guidelines while ensuring quality service.

Responsibilities:

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies
• Track and document all inquiries using the applicable systems
• Complete associated tasks according to the established guidelines
• Track and document all inquiries using the applicable systems
• Meet Quality Assurance (QA) and other key performance metrics
• Facilitate the fulfillment of caller requests for materials via mail, email, or download
• Transfer/refer consumers to appropriate entities according to the established guidelines
• Escalate calls or issues to the appropriate designated staff for resolution as needed
• Facilitate translation services for non-English speaking callers according to procedures
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems

Requirements:

• At least HS diploma OR GED. (Proof of education is must)
• Must have 2-3 years of Customer Service experience within healthcare/insurance/pharma call center industry
• Primary Languages - Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tag along, English, Spanish
• Candidate MUST have high-speed wired Internet connection. Wi-Fi / Wireless connections are not allowed
• Candidate MUST have a reliable home-office environment