(Bilingual) Customer Service Representative

American Tire Distributors is seeking a Bilingual Customer Service Representative to enhance customer engagement and satisfaction. The role involves problem resolution, consultative selling, and maintaining strong knowledge of products and services to ensure excellent customer service.

Responsibilities:

• Champion the corporate image and reputation by providing customers with product, program, and system knowledge
• Communicate professionally with customers via phone, web chat, text, and email
• Engage in consultative selling of tires, wheels, and associated products
• Maintain accurate customer records and communicate customer issues and feedback to appropriate individuals through established channels
• Maintain thorough knowledge of products, policies, and merchandising information
• Maximize time management for customer availability
• Process customer orders and returns and assist customers with tracking and product availability
• Provide consultation services by answering, handling, and resolving customer questions, requests, issues, and complaints
• Provide excellent quality service as defined by the Quality Assurance program
• Sustain a customer-centric focus and drive customer satisfaction, while achieving productivity and efficiency goals

Requirements:

• High School or GED degree
• 2-4 years of related experience preferred