Business Analyst

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. The Business Analyst role involves providing administrative and scheduling support to the Telemedicine Capacity Planning team by executing routine, process-driven tasks, allowing the Capacity Planning Manager to focus on strategic planning and analysis.

Responsibilities:

• Review and triage incoming leave requests (PTO, Holiday, PGL, STD, FMLA) using the designated scheduling system
• Apply established approval criteria per provided SOP; escalate edge cases to the Capacity Planning Manager
• Log approved and denied requests and update scheduling records accordingly
• Enter specialist schedule assignments for designated individuals into the Humanity scheduling platform following provided templates
• Enter specialist CE leave after it is approved by the Capacity Planning Manager
• Make DST (Daylight Saving Time) manual schedule adjustments in March and October per step-by-step adjustment guide
• Distribute summer and winter holiday preference surveys to the medical professional team using provided templates and distribution lists
• Collect and consolidate responses into the designated tracking spreadsheet
• Flag incomplete responses to the Capacity Planning Manager ahead of established deadlines
• Build and maintain the rotating holiday calendar based on rules and guidelines provided by the Capacity Planning Manager
• Set up the new-year PTO calendar and Continuing Education (CE) tracking spreadsheet in January using provided templates
• Keep Humanity (scheduling application) current throughout the year as changes are communicated
• Support the Capacity Planning Manager with ad hoc administrative tasks that are clearly defined and process driven

Requirements:

• High school diploma or equivalent required
• 1+ year of administrative, scheduling, or data entry experience in an office or professional environment
• Experience following structured procedures and standard operating procedures (SOPs) in a team environment
• Strong attention to detail and accuracy in data entry and record keeping
• Ability to follow written SOPs and step-by-step instructions independently with minimal supervision
• Organized, with the ability to manage multiple recurring tasks and meet deadlines
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word); ability to learn internal scheduling tools with guidance
• Clear written communication skills for routine correspondence using standard templates
• Comfortable with repetitive, process-oriented work that requires consistency and reliability
• Ability to handle confidential employee information (PTO, medical leave, compensation records) with discretion
• Collaborative and responsive; able to surface questions quickly rather than making independent judgment calls outside defined parameters
• Associate degree or coursework in business administration, office management, or a related field
• Experience working with scheduling software, HR systems, or similar tools