Key skills
ServiceNowServiceNow AdministrationITIL FrameworkRequirements GatheringBusiness Process ImprovementOrganizational Change ManagementAgile Project MethodologiesWaterfall Project MethodologiesAgileChange Management
About this role
Servos is a ServiceNow Elite Partner specializing in Customer Workflows and Creator Workflows. They are seeking a Senior ServiceNow Business Analyst to drive the ServiceNow project lifecycle by collaborating with virtual teams and applying industry best practices while working through client requirements.
Responsibilities:
- Work with client stakeholders and other team members to gather requirements and translate them for technical delivery
- Assist with, and coordinate, client demos, testing, and workshops to ensure a seamless project lifecycle at every iteration
- Be an advocate for quality and change management while keeping ServiceNow industry standards at the core of the work being performed
- Provide extensive, continuous documentation to communicate requirements and establish visibility to all relevant project information
- Develop a keen understanding of the solutions we implement and our customer’s business
Requirements:
- A seasoned Business Analyst with at least 4 years of your career working with ServiceNow customers
- A strong communicator that is highly capable of working directly with client stakeholders
- Strongly skilled at relationship building, business process improvements, requirements gathering, defining ideal client solutions, and supporting organizational change management
- An optimizer of efficiency who helps automate and streamline during project lifecycles utilizing, both, traditional (waterfall) and agile project methodologies
- Familiar with basic administration of the ServiceNow platform (CSA Preferred) as well as ITIL framework
- Passionate about doing the right thing, no matter how many times it takes
- An adventurer who wouldn't mind traveling up to 20% of the time
- CSA Preferred