Product Designer, AI Experience

Omada Health is on a mission to bend the curve of chronic disease. They are seeking a seasoned Product Designer to focus on AI Experience, defining how intelligent, personalized experiences manifest across their member and care ecosystem.

Responsibilities:

• Lead product and experience design for AI-supported member experiences across key moments in the health journey
• Define interaction models for intelligent guidance, recommendations, nudges, reflection, progress feedback, handoffs, and human-in-the-loop support
• Shape how AI and human care teams work together across digital and service touchpoints, ensuring the experience feels coherent, trustworthy, clinically appropriate, and easy to understand
• Translate concepts like motivation, trust, empathy, safety, personalization, consent, care continuity, and escalation into concrete design patterns teams can build, test, and scale
• Prototype early and often using modern design and AI tools, including conversational flows, simulated experiences, prompt-based prototypes, coded prototypes, service prototypes, and interactive concepts
• Partner with Product, AI, Data Science, Engineering, Clinical, Research, Content, Care Platform, and Design leadership to align user needs, business goals, technical capabilities, and care workflows
• Help define when intelligence should feel ambient versus explicit, how personalization is represented, and how recommendations or next-best actions are communicated
• Contribute to prompt, agent, voice, tone, and conversational experience patterns in partnership with AI, content, product, and engineering teams
• Help define evaluation loops for AI-powered experiences, including how teams assess clarity, trust, usefulness, safety, comprehension, follow-through, and member value
• Apply service blueprinting, journey mapping, and systems thinking to design across both member-facing and internal care team experiences
• Work with behavioral science, personalization, data science, machine learning, and care operations partners to translate complex inputs into practical experience patterns
• Create high-quality design artifacts, including journey maps, service blueprints, flows, wireframes, prototypes, interaction models, experience principles, and high-fidelity interface designs
• Influence senior stakeholders through clear storytelling, strong design rationale, and a deep understanding of member needs, business goals, technical constraints, and care delivery realities

Requirements:

• 8+ years of experience in product design, UX design, experience design, service design, interaction design, or related fields
• A portfolio that demonstrates strong product thinking, interaction design, systems thinking, prototyping, and high-quality execution across complex digital products
• Experience designing AI-powered, personalized, data-informed, conversational, recommendation-based, or intelligent product experiences
• Experience designing across multiple surfaces, workflows, users, service touchpoints, or human handoff moments
• Strong product, interaction, and visual design craft, with the ability to make ambiguous ideas tangible through prototypes, flows, systems, and clear design artifacts
• Comfort using AI tools as part of your design workflow to explore ideas, prototype, synthesize research, generate concepts, evaluate directions, or build lightweight experiences
• Experience designing experiences that involve trust, safety, explainability, consent, escalation, sensitive interventions, clinical appropriateness, or human-in-the-loop support
• Experience shaping voice and tone systems, content patterns, branded assistants, intelligent guidance systems, or conversational product experiences
• Experience with service blueprinting, journey mapping, systems thinking, or designing across both member-facing and internal care team experiences
• Experience working with behavioral science, personalization, data science, machine learning, or care operations teams
• A thoughtful perspective on how intelligent products should communicate, behave, earn trust, and support users across different moments of care
• Excellent communication and storytelling skills, with the ability to influence senior stakeholders and align teams around a clear experience direction
• Experience designing for healthcare, wellness, behavior change, chronic care, coaching, clinical workflows, specialist care, or longitudinal care delivery
• Experience working closely with AI research, ML engineering, data science, or applied AI teams
• Experience prototyping AI features, prompt-based experiences, agentic flows, or conversational product experiences
• Experience defining or contributing to AI evaluation loops, including how teams assess quality, trust, comprehension, usefulness, safety, or behavioral impact
• Experience using tools such as Figma Make, Cursor, Claude Code, Replit, v0, ChatGPT, Gemini, or similar tools to prototype, build, evaluate, or accelerate design exploration
• Experience working in ambiguous, fast-moving environments where new product patterns, technical capabilities, and user expectations are still emerging
• You are a strong product designer who can think in systems, not just screens
• You understand that AI experience design is not just about chat. It is about shaping how intelligence appears, behaves, supports, recommends, escalates, and builds trust across an ecosystem
• You are curious about AI and already use AI tools to think, prototype, build, or evaluate ideas
• You can translate complex capabilities into experiences that feel simple, useful, trustworthy, and clinically appropriate
• You can zoom out to define principles, systems, and service models, then zoom in to refine interaction details, flows, and product moments
• You know how to collaborate deeply with technical, clinical, operational, and product partners
• You care about craft, but you also know how to move quickly and learn through prototypes
• You bring a strong point of view, but you know how to build alignment across teams