Omada Health is on a mission to bend the curve of chronic disease. They are seeking a seasoned Product Designer to focus on AI Experience, defining how intelligent, personalized experiences manifest across their member and care ecosystem.
Responsibilities:
- Lead product and experience design for AI-supported member experiences across key moments in the health journey
- Define interaction models for intelligent guidance, recommendations, nudges, reflection, progress feedback, handoffs, and human-in-the-loop support
- Shape how AI and human care teams work together across digital and service touchpoints, ensuring the experience feels coherent, trustworthy, clinically appropriate, and easy to understand
- Translate concepts like motivation, trust, empathy, safety, personalization, consent, care continuity, and escalation into concrete design patterns teams can build, test, and scale
- Prototype early and often using modern design and AI tools, including conversational flows, simulated experiences, prompt-based prototypes, coded prototypes, service prototypes, and interactive concepts
- Partner with Product, AI, Data Science, Engineering, Clinical, Research, Content, Care Platform, and Design leadership to align user needs, business goals, technical capabilities, and care workflows
- Help define when intelligence should feel ambient versus explicit, how personalization is represented, and how recommendations or next-best actions are communicated
- Contribute to prompt, agent, voice, tone, and conversational experience patterns in partnership with AI, content, product, and engineering teams
- Help define evaluation loops for AI-powered experiences, including how teams assess clarity, trust, usefulness, safety, comprehension, follow-through, and member value
- Apply service blueprinting, journey mapping, and systems thinking to design across both member-facing and internal care team experiences
- Work with behavioral science, personalization, data science, machine learning, and care operations partners to translate complex inputs into practical experience patterns
- Create high-quality design artifacts, including journey maps, service blueprints, flows, wireframes, prototypes, interaction models, experience principles, and high-fidelity interface designs
- Influence senior stakeholders through clear storytelling, strong design rationale, and a deep understanding of member needs, business goals, technical constraints, and care delivery realities
Requirements:
- 8+ years of experience in product design, UX design, experience design, service design, interaction design, or related fields
- A portfolio that demonstrates strong product thinking, interaction design, systems thinking, prototyping, and high-quality execution across complex digital products
- Experience designing AI-powered, personalized, data-informed, conversational, recommendation-based, or intelligent product experiences
- Experience designing across multiple surfaces, workflows, users, service touchpoints, or human handoff moments
- Strong product, interaction, and visual design craft, with the ability to make ambiguous ideas tangible through prototypes, flows, systems, and clear design artifacts
- Comfort using AI tools as part of your design workflow to explore ideas, prototype, synthesize research, generate concepts, evaluate directions, or build lightweight experiences
- Experience designing experiences that involve trust, safety, explainability, consent, escalation, sensitive interventions, clinical appropriateness, or human-in-the-loop support
- Experience shaping voice and tone systems, content patterns, branded assistants, intelligent guidance systems, or conversational product experiences
- Experience with service blueprinting, journey mapping, systems thinking, or designing across both member-facing and internal care team experiences
- Experience working with behavioral science, personalization, data science, machine learning, or care operations teams
- A thoughtful perspective on how intelligent products should communicate, behave, earn trust, and support users across different moments of care
- Excellent communication and storytelling skills, with the ability to influence senior stakeholders and align teams around a clear experience direction
- Experience designing for healthcare, wellness, behavior change, chronic care, coaching, clinical workflows, specialist care, or longitudinal care delivery
- Experience working closely with AI research, ML engineering, data science, or applied AI teams
- Experience prototyping AI features, prompt-based experiences, agentic flows, or conversational product experiences
- Experience defining or contributing to AI evaluation loops, including how teams assess quality, trust, comprehension, usefulness, safety, or behavioral impact
- Experience using tools such as Figma Make, Cursor, Claude Code, Replit, v0, ChatGPT, Gemini, or similar tools to prototype, build, evaluate, or accelerate design exploration
- Experience working in ambiguous, fast-moving environments where new product patterns, technical capabilities, and user expectations are still emerging
- You are a strong product designer who can think in systems, not just screens
- You understand that AI experience design is not just about chat. It is about shaping how intelligence appears, behaves, supports, recommends, escalates, and builds trust across an ecosystem
- You are curious about AI and already use AI tools to think, prototype, build, or evaluate ideas
- You can translate complex capabilities into experiences that feel simple, useful, trustworthy, and clinically appropriate
- You can zoom out to define principles, systems, and service models, then zoom in to refine interaction details, flows, and product moments
- You know how to collaborate deeply with technical, clinical, operational, and product partners
- You care about craft, but you also know how to move quickly and learn through prototypes
- You bring a strong point of view, but you know how to build alignment across teams