Customer Service Representative - Remote

Spade Recruiting is a growing organization dedicated to helping individuals and families access valuable benefit programs through exceptional customer support. They are seeking reliable, professional, and customer-focused individuals to join their remote team as a Customer Service Representative, where you will support individuals by scheduling appointments, answering questions, and ensuring a positive customer experience.

Responsibilities:

• Contact individuals who have requested information about benefit programs
• Manage follow-up communications with prospective clients
• Schedule and confirm virtual appointments
• Provide clear information and guidance throughout the process
• Respond to customer questions professionally
• Assist clients with basic online forms and documentation
• Maintain accurate and up-to-date customer records
• Send appointment reminders and follow-up messages
• Participate in remote training sessions and team meetings

Requirements:

• Strong verbal and written communication skills
• Friendly, professional, and customer-focused attitude
• Basic computer and internet proficiency
• Ability to work independently in a remote environment
• Strong organizational and time management skills
• High school diploma or equivalent