Key skills
Communication
About this role
Benefits:
- Health insurance
- Training & development
- Company parties
- Competitive salary
- Dental insurance
PAUL DAVIS RESTORATION Grande Prairie is seeking a motivated and detail-oriented Office Administrator to support daily office operations and help ensure an exceptional customer experience throughout the restoration process.
Key Responsibilities
- Provide administrative support to project managers and field staff.
- Answer phones, manage customer inquiries, visitor reception and schedule appointments.
- Maintain project files, documentation, and company records.
- Conduct customer follow-up and quality assurance calls.
- Track customer satisfaction and address concerns as needed.
- Assist with invoicing, data entry, and general office administration.
- Coordinate communication between customers, technicians, subcontractors, and insurance partners.
Qualifications
- Previous office administration or customer service experience.
- Strong organizational, communication, and problem-solving skills.
- Comfortable working with data, metrics, and performance reporting.
- Proficiency with Microsoft Office and computer-based systems.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience in restoration, construction, or insurance is considered an asset.
- Experience with RMS, Xactimate, Encircle, QuickBooks Online, or similar software is an asset
What We Offer
- $22-25/hour depending on experience
- Attractive Benefits package
- Supportive team environment
- Opportunities for professional growth and advancement
If you are organized, customer-focused, and enjoy being part of a team that helps people recover from property disasters, we would love to hear from you.
Compensation: $22.00 - $25.00 per hour
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results