Director - Field Operations
Ephrata, Pennsylvania, United States of America
Full Time
2 weeks ago
Key skills
LeadershipCommunication
About this role
Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U.S. Additional information about Kinetic is available at www.GoKinetic.com
_________________________________________________________
About the Role
Kinetic by Uniti is looking for a strategic, hands-on Director of Field Operations to lead large-scale field operations teams across residential and business installation, repair, network support, safety, customer service, and operational performance. This role is ideal for an experienced operations leader who enjoys developing leaders, improving service quality, strengthening execution, and helping teams deliver reliable telecommunications services to customers and communities.
What You Will Do
• Lead and develop local operations leaders, field technicians, and operations support staff to strengthen accountability, customer service, employee engagement, and operational execution.
• Oversee regional or multi-market field operations for installation, repair, central office maintenance, network support, outside plant coordination, and related telecommunications services.
• Use operational metrics, technician productivity, service performance, trouble trends, and customer experience data to improve processes, service quality, and cost control.
• Champion employee safety, required training, compliance practices, and consistent operating standards across assigned markets.
• Provide leadership for operating and capital budget planning, expense management, resource allocation, and business priorities.
• Partner with field leaders, corporate teams, local officials, vendors, and customers to resolve operational issues and advance field operations performance.
Do You Have
• Progressive experience leading field operations, telecommunications operations, installation and repair teams, network operations, or a related technical service organization.
• Strong leadership skills with the ability to coach, develop, and hold leaders and teams accountable for performance, safety, productivity, and customer service.
• Knowledge of broadband, fiber, cable, central office, outside plant, or network maintenance operations.
• Ability to use operational reports, financial information, customer service metrics, and safety data to make sound business decisions.
• Excellent communication skills, executive presence, sound judgment, and ability to travel across assigned markets as needed.
Even Better
• Experience leading telecommunications field operations across multiple markets, including multi-site or rural market operations.
• Familiarity with installation and repair workflows, dispatch processes, trouble-ticket management, first-time fix improvement, and repeat trouble reduction strategies.
• Comfort using reporting tools, operational dashboards, and data-driven insights to guide business decisions and communicate performance to senior leaders.
Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100%
Driving: Car: Frequently: 34-66% | Climbing: Occasionally: 0-33% |Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing – Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33%
Lowering >1-15 lbs: Occasionally: 0-33% | >15-30 lbs: Occasionally: 0-33% | >30 lbs: Occasionally: 0-33%
Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Frequently: 34-66% |Operate Foot Control: Frequently: 34-66%
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33%| Depth Perception: Occasionally: 0-33% | Color Discrimination: Continuously: 67-100%
Equipment Used in Job Performance/Working Environment: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier, Vehicle
Exposures to: Cold: Occasionally: 0-33% | Heat: Occasionally: 0-33% | Dampness: Occasionally: 0-33% | Heights: Occasionally: 0-33% | Vibration: Occasionally: 0-33% | Skin Irritants: Occasionally: 0-33% | Lung Irritants: Dust: Occasionally: 0-33% | Fumes/Gases: Occasionally: 0-33%
Types of Driver’s License Required: Driver’s License
_________________________________________________________
Our Benefits:
• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
_________________________________________________________
About the Role
Kinetic by Uniti is looking for a strategic, hands-on Director of Field Operations to lead large-scale field operations teams across residential and business installation, repair, network support, safety, customer service, and operational performance. This role is ideal for an experienced operations leader who enjoys developing leaders, improving service quality, strengthening execution, and helping teams deliver reliable telecommunications services to customers and communities.
What You Will Do
• Lead and develop local operations leaders, field technicians, and operations support staff to strengthen accountability, customer service, employee engagement, and operational execution.
• Oversee regional or multi-market field operations for installation, repair, central office maintenance, network support, outside plant coordination, and related telecommunications services.
• Use operational metrics, technician productivity, service performance, trouble trends, and customer experience data to improve processes, service quality, and cost control.
• Champion employee safety, required training, compliance practices, and consistent operating standards across assigned markets.
• Provide leadership for operating and capital budget planning, expense management, resource allocation, and business priorities.
• Partner with field leaders, corporate teams, local officials, vendors, and customers to resolve operational issues and advance field operations performance.
Do You Have
• Progressive experience leading field operations, telecommunications operations, installation and repair teams, network operations, or a related technical service organization.
• Strong leadership skills with the ability to coach, develop, and hold leaders and teams accountable for performance, safety, productivity, and customer service.
• Knowledge of broadband, fiber, cable, central office, outside plant, or network maintenance operations.
• Ability to use operational reports, financial information, customer service metrics, and safety data to make sound business decisions.
• Excellent communication skills, executive presence, sound judgment, and ability to travel across assigned markets as needed.
Even Better
• Experience leading telecommunications field operations across multiple markets, including multi-site or rural market operations.
• Familiarity with installation and repair workflows, dispatch processes, trouble-ticket management, first-time fix improvement, and repeat trouble reduction strategies.
• Comfort using reporting tools, operational dashboards, and data-driven insights to guide business decisions and communicate performance to senior leaders.
Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100%
Driving: Car: Frequently: 34-66% | Climbing: Occasionally: 0-33% |Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing – Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33%
Lowering >1-15 lbs: Occasionally: 0-33% | >15-30 lbs: Occasionally: 0-33% | >30 lbs: Occasionally: 0-33%
Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Frequently: 34-66% |Operate Foot Control: Frequently: 34-66%
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33%| Depth Perception: Occasionally: 0-33% | Color Discrimination: Continuously: 67-100%
Equipment Used in Job Performance/Working Environment: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier, Vehicle
Exposures to: Cold: Occasionally: 0-33% | Heat: Occasionally: 0-33% | Dampness: Occasionally: 0-33% | Heights: Occasionally: 0-33% | Vibration: Occasionally: 0-33% | Skin Irritants: Occasionally: 0-33% | Lung Irritants: Dust: Occasionally: 0-33% | Fumes/Gases: Occasionally: 0-33%
Types of Driver’s License Required: Driver’s License
_________________________________________________________
Our Benefits:
• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.