Case Manager

General Statement: The Salvation Army is a branch part of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.

Corps/Department: Salvation Army Clitheroe Center
Reports To: Residential Clinical Manager
FLSA Status: Full Time/40 hours per week; Non-Exempt

Education and Work Experience:
•Bachelor’s degree in field related to social services preferred, but not required.
•One years’ experience in the field of substance abuse, homelessness, or related field requiredin addition to a bachelor’s degree. Three years’ experience can be substituted for a bachelor’sdegree.
•Ability to obtain Counselor Technician certification within 1 year of hire.

Scope of Position/Essential Functions:
The Residential Case Manager provides direct case management services. Services include assisting clients to find housing and employment or job training upon discharge, helping clients to make essential appointments, and working with the client to obtain other necessary resources. The Residential Case Manager will provide advocacy for client’s transition needs as well as assist client in learning self-advocacy skills. The Residential Case Manager will at times accompany clients to appointments and interviews when additional support is needed.

Knowledge, Skills and Abilities Required:
•Skilled in case management, discharge planning, housing and job search activities, and workingwith persons with mental health and substance use disorders.
•Knowledge of cross-cultural issues and DBH requirements.
•Knowledge of peer support mentorship, advocacy, and recovery support
•Understanding of trauma-informed care.
•Alaska driver’s license with acceptable criminal history and driving records.
•Ability to maintain a collaborative and cooperative work environment and to work with a minimumof supervision.
•Proficient with general office equipment including computers and related software, with Windowsapplications, databases, and report-generating software.
•Familiarity with AKAIMS preferred.
•Ability to complete multiple tasks, meet deadlines, observe confidentiality, remain self-motivated,and work with a minimum of supervision.

Essential Functions:
•Reaches out to residential clients to engage them in case management.
•Empowers clients to use self-advocacy skills.
•Networks and maintains positive professional relationships with other agencies andorganizations which serve the target population to ensure availability of services for clients post-discharge.
•Coordinates with landlords and housing managers to facilitate client placement in housing.
•Works with potential employers to obtain job leads for clients.
• Guides clients in housing and employment search, helping to identify client resources and skills.
• Collaborates with clients in making necessary appointments for medical, dental, and legal services and for housing and job interviews.
• Coordinates or provides transportation to needed appointments.
• Assists clients to obtain needed prescription medications, clothing, and hygiene products.
• Supports clients as needed to apply for entitlement benefits.
• Shares resources and network contacts with the Women’s Residential Case Manager.
• Reviews client data reports; attends case reviews and staff meetings regularly; uses evidence-based practices and client feedback to improve services and treatment outcomes.
• Exercises assertive interaction skills to reach difficult clients; exercises trauma-informed care skills.
• Participates in training for the clinical staff.
• Coordinates services for clients on caseload and enhances intra-agency communication and cooperation.
• Conducts client interventions as appropriate within the scope of services of a Case Manager.
• Handles client holiday celebrations, including the client Christmas party and participation by clients in the Christmas GIFT program for clients’ children.
• Participates in inter-agency committees and task forces as assigned by the supervisor.
• Attends regular supervision meetings with the Residential Clinical Manager.
• Document client services in the electronic health records system.
• Performs other related duties as assigned.

Software-related Skills: Microsoft Word and Excel required; Outlook, working knowledge of integrated database applications and ability to use new software programs with basic training.

Work Environment: The work environment is located in an office setting, with frequent in town travel to accompany clients on appointments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Must be able to understand, follow and give both written and oral instructions and be able to give presentations and be comfortable with public speaking. The employee must be able to use speech and hearing for ordinary and telephone conversation.

Mathematical Skills: Must be able to perform simple calculations (addition, subtraction, multiplication, and division) and apply concepts such as ratios and percentages in practical situations.

Performance Skills: Must be creative, self-motivated, organized, flexible, and possess leadership skills.
Sacred Boundaries and Protect the Mission: Must complete the online course for this area and pass the Background Check required by The Salvation Army for employment.

Physical Requirements: Ability to sit, walk, stand, bend, squat, climb, kneel and twist on intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate a telephone. Ability to lift up to 25 pounds. Ability to access and produce information from a computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Acknowledgement of Religious Purposes of The Salvation Army: The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes and his/her work related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

Equal Employment Opportunity:
The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.