Executive - Benefits Administration Service Delivery

Executive ‐ Benefits Administration - Service Delivery 

(BASED AT MAS LEGATO - MALABE)

MAS Legato is the Shared Services arm of MAS Holdings, focused on offering Finance and HR services across the organization. The time and operational efficiencies created through a shared services platform makes MAS Legato a critical component of MAS, as a future-ready organization. 

Empower transformation by becoming a driving force of change at MAS. We are on the lookout for a dedicated individual to ensure all operational activities related to the Benefits Administration Service Delivery Team for Legato HR Operations, both locally and internationally are driven and implemented in a timely and effective manner based on SLAs/KPIs, whilst contributing towards identifying / executing process improvement opportunities, driving and achieving a performance driven culture through all internal & external stakeholders, thereby attaining a high level of stakeholder satisfaction, meeting business and operations excellence.

KEY RESPONSIBILITIES

• Contribute to the overall achievement within set standards under the Benefits Administration- Service Delivery function by processing, activating or deactivating employee statutory and non-statutory benefits.
• Execute all activations and deactivations of benefits in a timely and accurate manner, in order to maintain compliance for local & global entities.
• Execute the claim management process for employees, ensuring claims are submitted to the respective service providers and processed in a timely manner, whilst also attending to complaints and queries related to employee claims whilst escalating same as required.
• Coordinate and process administrative benefits and facilities such as Mobile, dongle, Transport, meal, disturbance, vehicle and fuel, TL/GL, productive incentives, death donation payments etc.
• Liaise/ coordinate with the insurance providers and ensure that the required service is provided as per organizational standards and by adhering to the insurance provider’s requirements and engaging in negotiations as and when required.
• Negotiate with vendors and suppliers for the need of innovative solutions/services concerning welfare/ engagement activities and other, in order to be able to source the most cost-effective and beneficial solution/service for the organization.
• Maintain timely and updated Insurance policies and fulfil all tasks relating to the medical insurance scheme throughout the required period. 
• Ensure relevant documents, databases and reporting related to the following areas are updated and maintained as per the standards.

KNOWLEDGE AND SKILLS 

• Degreen or Professional Qualification in Human Resource Management or equivalent.
• 2 – 3 years’ experience in HR Operations.
• Knowledge on Employment Law is preferable.
• Excellent communication/ presentation/ interpersonal/ Relationship management skills.
• Analytical/ Problem-Solving and Decision-Making skills. 
• IT Literacy.