Key skills
Problem SolvingCollaboration
About this role
Join Komatsu and Be Part of Something Big!
Job Overview
The Service Engineer is responsible for trouble shooting, problem solving, and working with the quality process to minimize the downtime of our construction equipment products (e.g; Quarry and Mining Equipment). This team will provide feedback to our global manufacturing headquarters (located in Japan) of trends and patterns of the construction equipment that may be related to the North American market applications or product quality (Ex: defect in material/workmanship). The Service Engineer will work with the Quality team and investigate the root cause of certain failures and work through the countermeasures process to ensure product quality. This position is responsible for determining the differences between a defect in material/workmanship or if the failure was an end user (customer/operator) error. The Service Engineer will also be responsible for troubleshooting a failure. Will use their analytical and problem-solving skills to review failure trends and determine the root cause.
Key Job Responsibilities
- Technical Service Requests (TSR) - Review and respond to incoming technical service issues to assist distribution with issues.
- Technical Service Information (TSI) - Review and process inbound TSI information and send to the respective mfg. plant for further review.
- Other special projects as required
Qualifications/Requirements
- Must have at least 3-5 years of "hands on" field Service or shop Service experience
- Education (Trade school) or an Associates degree in Applied Science in heavy equipment/agriculture service (Komatsu ACT or other manufacturer equivalent).
- Must demonstrate excellent written and verbal communications.
- Ability to multi-task, manage multiple deadlines and projects.
- Ability to be flexible and adaptable to thrive in a fast-paced environment with the ability to handle pressure.
- Strong motivation self starts and the ability to work as an individual and in a team environment to make contributions that Komatsu results.
- Must have strong proficiency in Microsoft Office specifically with Pivot Tables and other reporting tools a plus, graphs and creating presentations.
- Must demonstrate strong analytical and problem-solving skills.
- Must be able to travel up to 25-30% which may include International travel without any restrictions.
Additional Information
The travel required for this position is done by both plane and rental car. This position may be required to walk around stock yards on gravel or uneven pavement, required to climb and pull themselves up on mining and construction equipment, which can be both quite large and tall, in order to troubleshoot problems. Due to the nature of the position, the individual will have exposure to adverse weather conditions (hot, cold, humidity, etc.) due to the customer and distributor work sites (Example high altitude, stock yards, etc.).
Must be able to lift a minimum of 30-40 lbs.
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $$90,300 - $112,900. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.