Maintenance Controller - Mobile Response Team

What are your contributions to the team?

• Oversee the performance of all maintenance work packages, deliver on schedule and meet budget obligations for assigned aircraft, and serve as primary point-of-contact for customer during the maintenance process.
• Work with General Supervisor to manage customer schedules.
• Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues. Upsells additional work to Customer.
• Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints. Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer.
• Execute and maintain schedule through aircraft delivery and follow-up. Monitor and oversee workflow to ensure work package is on schedule and within budget, including shop floor efficiency.
• Facilitate status meetings with all departments and shops; update daily reports on status of aircraft.
• Assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials.
• Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs).
• Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure).
• Responsible for meeting or exceeding facility financial objectives on all projects. Issues and collects DPRs, reviews payment terms with Customer.

How to thrive in this role?

• You have a minimum 5 years of experience in working in aircraft maintenance environment or substantial similar experience.
• You have a minimum 2 years of customer project management experience or 2 years of supervisory or lead experience or substantial similar experience.
• You have a working knowledge of regulatory governance FAA, EASA, or Transport Canada, for example, part 91, 121, 135 & 145.
• You have a working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations.
• You have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
• You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.
• You have strong verbal and written communications skills.
• You have planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting.
• You have computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email and web-based applications as well as operating systems used to manage the maintenance work.
• You have an A&P license or otherwise appropriately certificated under FAR Part 65 - preferred.
• You have the ability to demonstrate strong leadership and coaching skills with the ability to develop people and build a strong team - preferred.
• You have working knowledge of SAP and Pivotal maintenance transactions - preferred.