CCaaS Full Stack Software Engineer

SSi People is a company with over 26 years of industry experience, focused on delivering exceptional experiences for clients and consultants. They are seeking a seasoned Full Stack Software Engineer to develop and implement features for their customer service platform, driving innovation and enhancing customer support experiences.

Responsibilities:

• Develop and implement new features across the full stack, ensuring seamless integration from frontend to backend
• Collaborate with cross-functional teams to modernize legacy systems into a hybrid architecture
• Drive innovation by integrating vendor solutions and enhancing customer support experiences
• Contribute to the Generative AI initiatives to redefine the future of customer service

Requirements:

• 6+ years of experience as a full stack engineer in the US
• Proficiency in TypeScript or JavaScript and UI framework React
• Experience with API technologies such as GraphQL, gRPC, and REST
• Strong backend development skills in Java and SpringBoot framework
• Experience developing and maintaining customer service, CRM, or customer support platforms, including first-party/internal applications and commercial SaaS solutions