Business Systems Support Analyst

Storable is a company redefining property management for specialty real estate. They are seeking a Business Systems Support Analyst to handle Salesforce and GTM system requests, support daily operations, and coordinate escalations for more complex issues.

Responsibilities:

• Monitor and manage incoming requests across business-as-usual channels (ticketing systems, Slack triage, email requests, etc.)
• Prioritize requests based on urgency, impact, and established triage standards
• Perform initial diagnostics to determine whether an issue is user-driven, data-driven, configuration-driven, or a system defect
• Log and route non-trivial work to the Continuous Improvement intake mechanism with properly documented context
• Perform user management tasks including user provisioning, deactivation, permission updates, and license management
• Implement lightweight configuration changes such as page layout adjustments, list views, reports, dashboards, and minor Flow edits
• Execute small data updates such as CSV imports, mass edits, and duplicate cleanup
• Troubleshoot minor automation issues, validation rule conflicts, missing field mappings, and workflow gaps
• Validate and reproduce reported bugs to support escalation clarity
• Resolve small-scale issues independently while ensuring root cause is properly documented
• Serve as the operational coordinator for issues requiring higher-level expertise
• Work closely with Salesforce Admins, Developers, and Business Systems Analysts to ensure escalated issues move through resolution efficiently
• Own communication back to stakeholders, including status updates, timelines, and closure notes
• Track recurring issues to identify patterns requiring deeper systemic fixes
• Identify inaccuracies or gaps in business-facing and internal documentation
• Update FAQs, job aids, and process guides to reflect reality
• Work with BSAs and PMs to ensure all updates align to governance standards
• Maintain a 'known issues' log and ensure transparency across teams
• Surface recurring problems, friction points, or quality issues to the Business Systems team
• Participate in Continuous Improvement huddles when needed, representing BAU patterns
• Suggest improvements to intake workflows, triage rules, user communication templates, and documentation standards
• Stay current with Salesforce platform basics and team-level processes

Requirements:

• 2+ years of experience in a technical support, helpdesk, business analyst, or systems-oriented role
• Familiarity with Salesforce basics (objects, fields, page layouts, reports, permissions)
• Strong problem-solving and diagnostic ability
• Proven ability to leverage AI technologies to drive significant operational gains and expand organizational productivity
• Excellent communication skills—capable of translating user issues into clear, actionable descriptions
• Highly organized and able to juggle multiple incoming requests
• Comfortable learning new systems and figuring out unfamiliar workflows
• Strong documentation skills and attention to detail
• Salesforce Administrator Certification (or in progress); Advanced Admin or higher (preferred)
• Experience supporting GTM teams (Sales, Marketing, CS, Support)
• Exposure to HubSpot, DocuSign, and other GTM systems
• Experience with ticket triage or operational support flows
• Ambition to grow into a Salesforce Admin or Business Systems Analyst role