Salesforce Business Analyst

System One is a leader in delivering outsourced services and workforce solutions across North America, seeking a Salesforce Business Analyst to support the Centers for Medicare & Medicaid Services (CMS). The role involves collecting business requirements, designing Salesforce solutions, and acting as a liaison between customers and the development team.

Responsibilities:

• Collect business requirements and write them in the Gherkin method
• Create system documentation supporting business and IT activities
• Design Salesforce solutions and create complex data models
• Work with external integration and automate business processes
• Act as the liaison between customers, vendors, and the application development team
• Communicate business process analysis through documentation
• Work with the internal technical team to discuss proposed solutions
• Create PowerPoint or documents to convey solutions to customers
• Participate and/or lead discussions with customers
• Capture high quality notes and action items and incorporate feedback into the next iteration
• Create clear and concise user stories and review with internal technical team and customers

Requirements:

• Requires US Citizenship due to clearance requirements
• Bachelor's degree or higher
• Possess Valid Salesforce certification, such as Salesforce Business Analyst (preferred), Salesforce Certified Administrator, or Salesforce Experience Cloud Consultant – Salesforce certification will be verified on Trailhead
• 6+ years of working with business processes and re-engineering
• 5+ years capturing requirements and writing using the Gherkin method
• 3+ capturing and writing user stories
• 3+ business processes and business analysis experience in a system engineering or software application environment
• In depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals), LWC, Aura, and Tableau CRM
• Hands-on experience using JIRA, Confluence, and SharePoint
• Proficient using MS Office, including Word, Excel, and PowerPoint
• Experience working in a Scrum and/or SAFe Agile environment
• Proficient designing and building reports
• Possess a valid SAFe certification, such as SAFe Product Owner or SAFe Agilist
• Experience working with the Centers for Medicare and Medicaid Services (CMS) and/or health insurance/heath care experience
• Experience working with data and completing data analysis activities
• Experience modeling data requirements, performing data analysis and improving data quality within Salesforce or other relevant Customer Relationship Management (CRM) software application