Client Service_Operations Supervisor (Night Shift) - Parametric

ABOUT MORGAN STANLEY
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com.

ABOUT PARAMETRIC
Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what is important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs. We also offer systematic alpha and alternative strategies to complement clients' core holdings.

This role is part of Parametric's hybrid working model, which includes working in the office 3 days a week and choosing to work remotely or in the office the remaining days of the week.

ABOUT THE TEAM
The operations department consists of a team of professionals that focuses on the overall operations of Parametric. This group ensures the production process is complete from start to finish and lines up with the goals and functions of other departments within the firm. Examples include supervising, organizing and completing daily production, measuring and evaluating daily workload, and providing services to ensure the business runs as smoothly and effectively as possible.

ABOUT THE ROLE

Client Service at Parametric is responsible for handling Financial Advisor queries with the highest level of service, accuracy, and responsiveness. The team serves as a primary point of contact for advisors, ensuring inquiries are clearly understood, appropriately assessed, and addressed in a timely manner. Client Service works closely with multiple internal partners—including Portfolio Managers, Operations, Trading, and other functional teams—to coordinate end‑to‑end execution and ensure all requests are complete, well‑documented, and aligned with internal controls and client expectations. Through strong communication, attention to detail, and proactive follow‑ups, the team helps facilitate smooth client experiences while mitigating risk and maintaining high service standards.

As part of the Global Operations Team, the Supervisor will oversee this team, typically consisting of 4-7 staff members, guiding the daily operations of the team. The Supervisor is responsible for hands-on task execution and policy adherence, ensuring that work is completed timely and accurately. The Supervisor assigns/aligns and oversees work and provides work-related training and coaching to team members. As a people leader, the Supervisor has a keen awareness of the people on their team along with each individual's skills and capabilities and leverages this insight for appropriate work assignment and training, and motivating and developing the team. 

PRIMARY RESPONSIBILITIES

• Demonstrates robust leadership and supervisory skills coupled with an extensive understanding of operational processes for the designated operations area.
• Exhibits a comprehension of end-to-end processes within the operations team, with the ability to promptly address inquiries and perform daily tasks as needed to support the team.
• Is risk-minded and ensures the accurate and timely completion of control reporting and audits.
• Conducts a daily review of the team’s work as assigned.
• Acts as the primary escalation contact for the team resolving issues with a sense of urgency in order to mitigate potential risks, with a discerning ability to escalate issues to the appropriate managerial level.
• Ensures day-to-day staffing adequacy in the department, providing training and cross-training to employees as necessary. Demonstrates the ability to prioritize initiatives and distribute workloads effectively during periods of peak activity.
• Responsible for implementing processes to support firm-wide initiatives.
• Reviews and proposes new methods and procedures to enhance daily operations in the department for increased efficiency and effectiveness.
• Ensures accurate and timely responses to emails and inquiries.
• Undertakes diverse developmental functions, including interviewing, conducting performance appraisals, developing planning, and addressing corrective action/termination.
• Identifies and manages challenge areas, executing improvement plans promptly.
• Thrives in managing multiple projects, deadlines, client inquiries, etc., within a dynamic and fast-paced environment.
• Delegates or allocates workloads appropriately across the team.
• Ensures that written procedures are kept up-to-date for all team processes.

JOB QUALIFICATIONS

• Bachelor’s Degree with concentration in finance or accounting preferred.
• 8+ years’ previous experience in the financial services industry with demonstrated deep functional knowledge in financial services with a focus on financial services operations
• Proven track record as a successful leader who focuses on their people
• High level of service with a focus on ensuring an outstanding client experience
• Risk-minded and shapes organizational standards in risk management, anticipates global trends, and guides others through unprecedented circumstances
• Demonstrated organizational skills, self-initiative, and the ability to analyze information to support the team.
• Effective planning, prioritization, and deadline management capabilities.
• Proficiency in MS Outlook and adept handling of substantial email correspondence.
• Ability to thrive in ambiguous conditions and navigate successfully through uncertainties.
• 2+ years supervisory experience preferred.
• Strong communication skills essential for effective interaction with internal and external staff and management at all levels.

Parametric believes each member of our organization makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties and qualifications. It is our expectation that every member of our team will offer his/her/their services wherever and whenever necessary to ensure the success of our client services.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.