Candidates should have prior working experience of acting as BA for ServiceNow Implementation projects only (Not enhancements, Managed services)
Knowledge & experience in development of one or more ServiceNow applications (ITSM & GRC, SECOPS, HRSD, CSM) in ServiceNow Platform.
Aware of leading client workshops and best practices during requirement gathering session.
Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members
Exposure to ITIL Framework, IT Management Tools, ITIL certification preferred.
Ideal candidate should have worked on agile methodology for implementing ServiceNow application in scrum-based approach
Ability to work under pressure and handle crunched timelines
Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork
Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high-performance teams and interface with all levels of the organization.
Knowledge & experience of integration frameworks in ServiceNow
Candidate has to work in 3:30 pm to 12:00 am shift to lead client workshops.

The ServiceNow Business Analyst will join the high performing ServiceNow implementation team, this team work only on ServiceNow implementation & transformation projects
ServiceNow BA is responsible for leading client workshops, gathering requirements in ITSM, CSM, HRSD, IRM areas.
The ServiceNow BA is responsible for guiding customers on technical design and best practices on ServiceNow platform during customer workshops
The candidate will have to act as accountable person for one workstream to gather requirements & get product developed in ServiceNow as required by customer and SOW.
Candidate will work on Innovative solutions to automate BA roles & responsibilities by increasing efficiency and effectiveness of systems
Candidate will perform performance management of team members, engage in coaching, career development as per KPMG framework.
Candidates will help in practice development by helping in hiring, resourcing & rewards & recognition
Candidate can choose one practice development function to participate in, innovation, presales, hiring or resourcing.

Must-Have Certifications

Experience & Background

Assistant Manager

Key skills