- Manage end-to-end Joiner–Mover–Leaver (JML) access processes
- Ensure timely fulfilment of access requests as per defined SLAs
- Oversee daily BAU operations of the IDAM platform
- Coordinate with HR, IT, business teams and application owners
- Manage IAM vendor support and service delivery
- Ensure compliance with audit, ITGC and access governance requirements
- Review access reports, exceptions and periodic certifications
- Handle escalations related to access issues
- Maintain SOPs and support continuous process improvements
Qualifications & Experience:
- 8–12 years of experience in IT Operations
- Minimum 3–5 years of experience in Identity & Access Management operations
- Good understanding of Active Directory / Azure AD
- Good understanding of IDAM Architecture.
- Exposure to IAM / IGA tools
- Knowledge of audit, compliance and access control concepts
- Strong coordination and stakeholder management skills
- Graduate / Post Graduate in IT, Computer Science or equivalent