Personal Injury Case Manager – Pre-Litigation

Role Overview

• As a Pre-Litigation Case Manager at Parnall Law, you are a vital connection between our clients and our legal team — ensuring every case receives the attention, organization, and advocacy it deserves from intake through resolution.
• Attend firm-wide huddle every Monday at 8:00 AM
• Attend daily team mini huddles Tuesday through Friday at 8:00 AM
• Attend biweekly meetings with Team Lead fully prepared with supporting metrics data
• Contact new clients within 24 hours of being retained to complete intake questionnaire
• Provide telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time
• Ensure outstanding tasks do not exceed 50 at any given time
• Complete case analysis within 3 weeks of receiving insurance confirmations
• Schedule client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals
• Submit demand letters within 2 days of approved client authority
• Keep status comments updated for all weekly OOS meetings per the OOS preparation guideline
• Maintain thorough familiarity with each case in your caseload
• Post all case information and dates in SmartAdvocate
• Assist with property damage claims when necessary
• Communicate with adjusters on case matters
• Ensure health insurance subrogation claims are opened timely (or obtain authority not to open them)
• Ensure Medicare subrogation claims are opened timely on the portal
• Review and update evaluation forms and demand packages before attorney meetings with clients
• Draft correspondence for attorneys and save/name all documents in SmartAdvocate per Naming Protocol
• Calendar all case information pursuant to the calendaring protocol
• Answer incoming calls via the Final Call Group and perform backup intake calls per intake protocol
• Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings
• Collaborate with all staff assigned to your cases to move each case toward a desired conclusion
• Keep clients updated with copies of file documents
• Post all costs, including expected costs not yet invoiced (investigators, consultants, etc.)
• Monitor dashboard metrics/KPIs and actively work to keep those metrics in top shape
• Follow and maintain all firm policies and procedures

Requirements

• Minimum 2 years of Plaintiff's personal injury case management experience (PI adjacent/legal assistant and medical field/behavioral health experience will not be considered)
• Strong understanding of state, local, and federal court rules
• Strong empathy for injured clients
• Exceptional communication skills, verbal and written
• Confidence and motivation to exceed expectations
• Professional attire and demeanor
• Desire to learn, develop, and motivate team members
• Excellent organizational and time-management skills
• Ability to work during Mountain Time business hours (Monday–Thursday 8:00 AM–5:00 PM, Friday 8:00 AM–4:00 PM)
• Ability to pass a background check

Benefits

• Full benefits package — comprehensive health, dental, and vision insurance
• Life & long-term disability insurance — because we've got your back
• 401(k) plan — we help you build a future, not just a paycheck
• Generous PTO + select paid holidays — real time off to recharge and reset
• Opportunities for community outreach — give back alongside a team that cares
• Annual company goal trip — when the team wins, everyone celebrates together.
• A positive, fulfilling environment — where learning, growing, and supporting one another are part of the culture