Principal Application Support Engineer

Are you ready to make an impact at DTCC?  

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets.  We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact.  We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits
• Pension 
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). 

The impact you will have in this role:

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.

Your Primary Responsibilities:

• Perform deep analysis to identify potential failure points and implement controls to mitigate future failures
• Analyze multiple application alert trends, providing business impact and analysis to teams while recommending solutions to minimize future occurrences
• Review and update articles and run books with stakeholders to confirm information is up to date
• Collaborate with Client Facing teams to provide answers to application issues
• Collect responses to requests for information
• Review and Execute Disaster Recovery scripts to be implemented in response to planned and unplanned outages, ensuring appropriate steps are documented
• Recommend and design automation to reduce the cost of ongoing application monitoring
• Recommend enhanced reporting to support teams allowing better visibility into potential issues and future outages
• Facilitate internal review and validation of support and Non-Functional Requirements during the development phase of an application
• Ensure all cert renewals/service account password changes are handled in a timely manner
• Review and approve implementation of new products/applications into client test and production environments to assess new monitoring and control features to be adopted
• Serve as point of contact for critical issues and escalate to appropriate teams as necessary while providing updates to management
• Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

**NOTE:  The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed For Success:

• Serves as a trusted coach or mentor within the organization
• Communicates openly keeping everyone across the organization informed
• In Depth Knowledge in BlockChain, Azure , Kubernetis, MQ, IIB, Web3, OCP, AWS, Snowflake, Oracle 
• Experience using tools like Datadog, Splunk , Grafanna, Opsgenie, ServiceNow, PagerDuty
• Exposure to Autosys, RPM, SSP .

We offer top class training and development for you to be an asset in our organization!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.  When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

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