Microsoft 365 Support Engineer – Cloud Engineer 2

Role Overview

• Troubleshoot Power Apps, Power Automate, Dataverse, Power BI, Power Pages, Copilot Studio, Teams, SharePoint, and OneDrive
• Maintain and update low‑code/no‑code solutions; resolve workflow, permission, and connector issues
• Manage ServiceNow incidents and requests with thorough troubleshooting notes
• Provide user guidance, onboarding, and small‑group learning sessions for M365 and Power Platform tools
• Create and maintain Knowledgebase articles, SOPs, and operational documentation
• Assist with testing, rollout, and communication of new M365 features
• Recommend improvements that strengthen reliability, efficiency, and user experience
• Support adherence to federal and organizational security standards (FedRAMP, FISMA, CMMC, DISA STIG) through consistent operational practices
• Assist with maintaining Purview policies, including data classification, retention, eDiscovery, and DLP
• Ensure support activities follow GCCH governance requirements and established compliance controls
• Document configuration changes and operational processes to support audit and policy needs
• Support collaboration across M365 tools while following established governance standards
• Assist with GCCH migrations, service upgrades, and cross tenant/B2B access processes
• Collaborate with compliance teams, IT leadership, and mission partners to maintain secure, consistent collaboration
• Provide operational support for HII International collaboration, including troubleshooting for globally aligned SharePoint Online, Teams, and cross tenant sharing
• Help maintain stable and compliant international collaboration through permissions support and documentation

Requirements

• 2 years relevant experience with Bachelors in related field; 0 years experience with Masters in related field; or High School Diploma or equivalent and 6 years relevant experience
• US Citizenship; ability to obtain clearance
• 2–4 years supporting Microsoft 365 environments
• Experience with Power Apps, Power Automate, Power Pages, Power BI, Copilot Studio, SharePoint Online, Teams, and OneDrive
• Strong troubleshooting, documentation, and communication skills

Tech Stack

• ServiceNow

Benefits

• best-in-class medical, dental and vision plan choices
• wellness resources
• employee assistance programs
• Savings Plan Options (401(k))
• financial planning tools
• life insurance
• employee discounts
• paid holidays and paid time off
• tuition reimbursement
• early childhood and post-secondary education scholarships