Collection Specialist - Fixed-Term Contract

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

As a Collection Specialist, you will ensure accurate, timely customer payments and resolve any discrepancies in billing or purchase orders. Your role is vital to maintaining healthy cash flow and fostering trust with our clients. You will leverage your knowledge of accounts receivable practices, problem-solving expertise, and interpersonal skills to drive results and uphold Broadridge's high standards.

Employment Type: 2 year contract with the potential for conversion to a permanent position.

Key Responsibilities

Daily Tasks:

• Contact daily by phone the customers with outstanding accounts.

• Contact customers daily via phone with open, non-due items to obtain confirmation of payment and identify any potential payment delays.

• Initiate contact with customers via phone and send them a follow-up email to facilitate overdue payment collections.

• Maintain comprehensive, detailed and accurate records of all collection activities, payment agreements, and customer interactions, ensuring High Radius is updated.

• Complete all the collection activities assigned in High Radius.

• Daily monitor payments and credits to ensure correct application and address any discrepancies.

• Keep the daily work tracker updated and accurate.

• Provide excellent customer service by addressing client concerns and gathering key information necessary for negotiating payment plans.

• Contact the customers and ensure that they are providing the PO references.

Collaboration:

• Collaborate with various departments, including Tax, Billing, Account Management, and FP&A, to address challenges impacting collection strategies and goals.

• Work closely with the finance team to identify delinquent accounts and prioritize collection efforts accordingly.

• Coordinate with billing teams and account managers to ensure the accurate setup of new customers or renewed contracts, and document by adding notes of any client-specific invoicing requirements and payment runs.

Month-end tasks:

• Prepare month-end reports and manage month-end tasks efficiently within the deadline.

Other tasks:

• Select and work on at least two projects from the collection projects list (ex., related to Digital Transformation or process improvements, etc.)

• Assist the electronic uploads team with issues such as purchase order discrepancies or incorrect amounts.

• Set up meetings with all relevant departments and stakeholders to make sure you are gathering the information needed to solve the complex issues independently.

Key Responsibilities: Billing backup

• Generate and send out accurate invoices to customers promptly.

• Address and respond to all the tasks received via email, including billing inquiries and disputes.

• Assist in correcting billing discrepancies and follow up to guarantee resolution.

• Generate detailed invoice reports, posted reports, deferred reports, revenue recognition reports, and deferral schedules for all assigned products.

• Develop and maintain updated billing and Statement of Work (SOW) trackers, including price updates, termination dates, renewals, and addendums.

• Prepare accrual files, obtain FP&A approval, and post the accruals in the system.

• Draft invoices and submit them for approval to the corresponding stakeholders (management, FP&A, Account Managers).

• Process the invoices and utilise macros to distribute them to clients.

• Support the month-end closing process by ensuring all invoices are accurately billed and processed.

• Collaborate with team members to enhance and streamline billing procedures.

• Resolve any issues related to incorrect billing practices and procedures.

Qualifications:

• A Bachelor’s degree in finance, accounting, or a related field is preferred.

• Proven experience in collections, billing, or a related role.

• Strong understanding of collection, billing processes and accounts receivable.

• Proficiency in Microsoft Office Suite and familiarity with billing software: Oracle

• Exceptional communication, collaboration and negotiation skills.

• Ability to meet deadlines and work independently.

• Strong organisational skills and attention to detail.

Targets & Performance Metrics:

• Complete at least 20 collection phone calls to portfolio clients.

• Achieve a daily goal of completing 40 collection-related tasks in High Radius.

• High Radius to be daily updated with clear and comprehensive notes, comments and payment details gathered during the day.

• Manage and respond to at least 30 billing-related emails per day.

• Demonstrate consistent improvement in reducing outstanding accounts and resolving billing issues.

• Excellent communication and collaboration with the customers, the team members and the stakeholders from other departments, proven by positive feedback from them.

• Assisting in reaching the forecast assigned for collection.

• In-depth understanding of the collection and billing processes.

• Active involvement in the month-end process, offering accurate and detailed reports requested by management and the business, as per the month-end timeline and deadlines.   

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. 

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.