Billing Operations Analyst

Your potential has a place here with TTEC’s award-winning employment experience.  As a Billing Operations Analyst working remotely in Pasay, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!

What You’ll Do –

Looking for an opportunity to contribute to accurate and efficient financial operations, the Billing Operations Analyst is responsible for the end-to-end billing and revenue recognition processes for an assigned portfolio of customer accounts. This role ensures invoices are accurate, timely, and compliant with contractual terms, while supporting revenue recognition in accordance with company policy and applicable accounting standards. The Analyst partners closely with Operations, Finance, and Accounting to maintain data integrity, resolve billing discrepancies, and support audit requirements within Oracle Projects and related systems.

During a Typical Day, You’ll –

Invoicing & Billing Operations

• Analyze and interpret complex customer contracts to translate billing terms into accurate and compliant invoice structures.
• Partner with Operations teams to obtain, clarify, and validate underlying data supporting billing calculations and program performance.
• Ensure all billable items are captured, recorded, and invoiced in accordance with contract terms and internal controls.

Revenue Recognition & Oracle Projects

• Review customer contracts and Oracle Projects setups to ensure proper configuration for billing and revenue recognition.
• Generate and record monthly revenue entries within Oracle Projects and related systems based on validated operational and financial data.
• Analyze revenue results at the project level to ensure completeness, accuracy, and alignment with contractual terms and accounting policies.
• Investigate and resolve variances between expected and actual revenue, partnering with Operations and Finance to identify root causes and implement corrective actions.
• Support compliance with revenue recognition standards (e.g., ASC 606) through consistent application of policies and procedures.(enhanced for completeness)

• Provide documentation and support for internal and external audits, including SOX control testing and quarterly audit requests.

   

What You Bring to the Role

• BA/BS or equivalent work experience
• 1-2 years’ experience with complex billing and/or financial analysis experience required
• Advanced Excel experience required
• Oracle Business Suite experience preferred
• Ability to interpret complex contracts
• Strong analytical abilities
• Very strong English written and oral communication skills

Work Arrangement:

• Willing to work on a graveyard shift following EST hours

• Primarily remote work setup, with site visits required as needed.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)    

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote