Provide support on the SAP S/4 HANA system.
Monitor SAP system performance and proactively identify potential issues before they impact users.
Perform initial analysis of interface errors and coordinate with integration teams when needed.
Execute basic configuration changes.
Collaborate with business, architectural and technical teams to define and test enhancements and fixes.
Ensure proper routing and follow-up of tickets requiring escalation to external vendors or internal expert teams.
Ensure continuous service delivery aligned with agreed service levels.
Track and document known issues, workarounds, and solutions for internal knowledge base use.
Maintain and update documentation to ensure a stable environment.
Inform, train and guide key-users to ensure that systems are used in the best possible manner and as efficiently as possible.
Develop and update FAQ and knowledge base documentation.
Stay well informed about new developments.
Utilize ServiceNow as the ITSM platform.

Has experience with SAP and preferably also with interfaces from SAP to other systems.
Is well organized and able to analyse a problem in a short timeframe.
Possesses strong troubleshooting skills with the ability to distinguish between functional and technical issues.
Is motivated to help people facing IT challenges.
Communicates clearly with business users, SAP consultants and technical IT specialists.
Shows an eagerness to dive into SAP modules (e.g., SD, MM, FI, PP, EH&S , ...) and gradually build additional functional knowledge.
Feels comfortable working with remote teams and collaborating across different time zones.
Understands the impact of IT on business.
Loves to work in a team.
Is fluent in English, fluency in the local language is a strong advantage.
Holds an HBO Bachelor or WO Bachelor/Master.

SAP Operations Analyst

Key skills