Epic Application Analyst Senior

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.  

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY:

We are currently seeking an Epic Application Analyst Senior to join our Ancillary Applications team supporting our Willow pharmacy applications. Epic Willow Ambulatory certification and build experience required with Epic Willow Inpatient certification highly preferred. This fulltime role will work days. Open to fully remote work.

Purpose of this position: Under limited supervision, support the IS&T team in maintaining Epic system and associated applications with integration/interfaces with Epic.

Current List of non-MN States where Hennepin Healthcare is an Eligible Employer: Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nevada, North Carolina, North Dakota, New Mexico, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin.

RESPONSIBILITIES:

• Research to develop, configure, and modify moderate to high complexity "break fix" solutions in Epic
• Create documentation of build
• Review build, test, debugs, and document progress of Epic issues in partnership with the TS utilizing the SLG process and release notes
• Participate in testing phases of associated applications during implementations and upgrades
• Develop strong relationships with end user communities, customers, and business partners
• Provide Epic content expert support for applications with integration/interfaced systems
• Identify opportunity for process/system improvements by adopting new Epic functionality
• Perform system monitoring for optimal compliance
• Facilitate meetings
• Manage and grow customer relationships
• Perform PSE analysis of risk and impact
• Participate in hardware and software planning
• Mentor and train team members
• Provide regular and/or off hour on call support as scheduled
• Perform other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

• 6 years relevant of comprehensive professional experience working in the electronic health record
• Associates of Arts (AA) or Bachelor’s degree

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• Ability to collaborate and bring teams together
• Experience developing technical/systems design specifications and building system solutions
• Experience executing risk mitigation plans
• Demonstrated ability to spearhead resolution of team related issues

Knowledge/ Skills/ Abilities:

• Ability to think strategically and demonstrate flexibility to adapt to changes in organizational or department priorities
• Critical thinking and problem-solving skills
• Demonstrated analytical, critical thinking, problem solving and conflict resolution skills
• Ability to multi-task and prioritize tasks
• Ability to explain or demonstrate technology in a manner suited to the audience
• Ability to provide customer focused service and communicate the value of proposed solutions
• Ability to communicate issue updates to stakeholders
• Ability to serve as subject matter expert for technical questions
• Ability to mentor and train team members

License/Certifications:

• 1 Current Epic Certification OR 1 Current Epic Accreditation OR 1 Current Epic Proficiency Self-study OR 1 Current Epic Proficiency (Willow Ambulatory)

-AND-

• 1 Current Epic Certification OR 1 Current Epic Accreditation OR 1 Current Epic Proficiency Self-study OR 1 Current Epic Proficiency

(Relevant to Position)

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer. 

Please Note:  Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
• For a complete list of our benefits, please visit our career site on why you should work for us.