Traffic Incident Management Coordinator-Traffic Safety Division

Are you passionate about improving traffic safety and protecting those who respond to incidents on our roadways? Do you enjoy working alongside first responders and building strong, collaborative partnerships across Texas?

TxDOT’s Traffic Safety Division is seeking a Traffic Incident Management (TIM) Coordinator to play a critical role in advancing responder safety and reducing secondary crashes. In this role, you will work closely with law enforcement, fire/EMS, towing professionals, and transportation staff to promote and implement TIM best practices across the state. Your efforts will directly contribute to safer roadways—for both responders and the traveling public.

What You’ll Do

Coordinate Traffic Incident Management (TIM) activities statewide to support safe, reliable, and efficient roadway operations

Serve as a liaison among TxDOT, law enforcement, fire/EMS, towing, and partner agencies to strengthen multi-agency incident response

Promote “safe, quick clearance” strategies and support initiatives that improve responder safety

Deliver TIM training and facilitate regional coordination meetings to enhance collaboration and consistency across jurisdictions

Analyze incident data and lead after-action reviews to improve response performance and operational practices

Monitor incidents and traffic conditions in coordination with the Statewide Traffic Management Center (SwTMC) using ITS tools (e.g., ATMS, CCTV)

Why Join TxDOT?

Make an Impact: Help protect first responders and travelers while advancing TxDOT’s goal of reducing serious injuries and fatalities on Texas roadways

Grow Your Career: Gain opportunities to lead statewide initiatives, collaborate with diverse partners, and contribute to TSMO innovation

Comprehensive Benefits: Competitive salary, health coverage, retirement plans, paid leave, and flexible work options

This is your opportunity to make a meaningful difference—helping ensure that every responder goes home safely while improving mobility across Texas. Apply today and be part of advancing a safer transportation system for all.

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans
• Alternative and/or Flexible Work Schedules
• Paid Leave and Holidays
• Health Premiums paid at 100% for Full-Time Employees
• On-the-Job Training
• Tuition Assistance Program
• Holistic Wellness Program with Leave Incentives
• Career Development and Advancement Opportunities
• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our website at: Total Compensation Package

To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

Performs complex traffic incident management (TIM) planning, policy and training work. Work involves coordinating and developing area, district, division and agency plans or programs; developing procedures for measuring progress. Work requires contact with other governmental agencies, external entities and internal customers. Employees at this level are virtually self- supervising and assume direct accountability for the work product.

Essential Duties:

·         Advises agency officials on planning problems and technical phases of comprehensive planning projects

·         Assists in researching and coordinating vendor contracts; prepares budgets related to assigned programs.

·         Collects, organizes, and analyzes data required in TIM related plans, programs, budgets, and information systems.

·         Develops procedures for implementation, administration, and evaluation of plans or programs, and measures progress.

·         Develops, coordinates, implements and/or conducts training and/or presentations.

·         Monitors/coordinates agencies participating in plans and programs and provides assistance to officials in matters relating to the plans and programs.

·         Oversees the preparation, coordination, and monitoring of vendor contracts.

·         Oversees, coordinates and assists in developing and implementing procedures for administering and evaluating plans or programs.

·         Participates in planning conferences.

·         Prepares applications to the federal government for planning and training assistance.

·         Reviews and evaluates planning proposals received from local and regional agencies.

·         Reviews and prepares correspondence, reports, studies, gives briefings and makes presentations regarding program activities.

·         Serves as liaison with federal, state, and local agencies in matters concerning the coordination of TIM related plans and services.

·         Works with other state agencies and governmental entities in matters concerning the coordination of TIM related plans and programs.

Minimum Qualifications:

Education: Bachelor's Degree in a related discipline. Relevant work experience may be substituted for degree on a year per year basis. Substitutions for Minimum Qualifications

Experience: 5 years in traffic incident management (TIM), emergency response management, or other traffic/transportation management related activities. (Experience can be satisfied by full time or prorated part time equivalent). Related graduate level education may be substituted for experience on a year per year basis.

Licenses and Certifications:

• Valid driver’s license. This position requires driving a state vehicle.
• Must have or obtain the listed licenses or certifications below within six (6) months of date of hire.
  • FEMA Incident Command System (ICS) trainings ICS-100, 200, 300, and 400
  • FEMA National Incident Management System (NIMS) trainings IS-700 and 800
  • Second Strategic Highway Research Program (SHRP2) Traffic Incident Management Responder training

Competencies:

Extensive knowledge of:

·         Applicable contract/grant/funding/project/program processes, policies and procedures

·         Applicable laws, rules, and regulations

·         Policy development methodologies and procedures

Considerable knowledge of:

·         The Texas Manual on Uniform Traffic Control Devices

Expert skill in:

·         Negotiating settlement of differences without damaging relationships; applying effective questioning and listening techniques to determine other parties' positions in a direct and diplomatic manner

·         Speaking to present images and ideas in a clear, concise, organized, and interesting manner to optimize audience understanding and keep the group focused

·         Facilitating groups using effective communications methods; contributing to and guiding groups in defining objectives,staying on task and reaching consensus; soliciting participation, challenging ideas and summarizing accomplishments and planned actions

·         Planning, coordinating and handling multiple projects within area of responsibility to meet short and long-term deadlines

Proficient skill in

·         Establishing plans and setting objectives and goals that support overall business strategy/results; anticipating and adjusting for problems/roadblocks

·         Developing, interpreting, and implementing policies, procedures, and technical information

·         Maintaining effective working relationships with individuals and groups

·         Analyzing business, technical, and managerial problems and developing, recommending, and implementing effective solutions

·         Administrative support practices and procedures to include writing, editing and report writing techniques, recording

·         meeting notes, record keeping and records management

·         Training in a classroom, office, or field environment

·         Using computers, applications and systems

Physical Requirements and Working Conditions:

·         Subject to environmental conditions; protection from weather but not temperature changes

·         Subject to noise and/ vibration

·         Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs

·         Standing-prolonged periods of time

·         Lifting-raising objects from lower to higher position/horizontally to a different position

·         Fingering-picking, pinching, typing; working primarily with fingers rather than whole hand, Grasping-applying pressure to an object with fingers and palm

·         Talking-expressing or exchanging ideas by spoken words

·         Hearing-perceive sound at normal speaking levels;receive information by oral communication

·         Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading

·         Visual Acuity-determine work quality/make general observations of facilities/structures

Conditions of Employment:

Please click this link to read the standard conditions of employment for all positions: Standard Conditions of Employment (TxDOT)

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

To view the MOS codes please click on link below and click on the appropriate occupational category.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions

The Texas Department of Transportation is an Equal Opportunity Employer.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

Please click this link to read the information for applicants: Additional Applicant Information