Serve as the initial point of contact for client inquiries, outreach, and troubleshooting.
Communicate with clients to ensure completion of pre-program requirements.
Administer assessments across multiple programs and resolve technical issues with vendors and participants.
Prepare, manage, and maintain all program materials, including production, shipping, and restocking.
Track and maintain inventory of program materials and onsite resources.
Coordinate logistics for client and staff travel, accommodations, meals, and onsite arrangements.
Work with venues to confirm meal counts and shuttle service.
Support registration processes in Cvent and Salesforce, ensuring accuracy and data integrity.
Assist with invoicing, payment processing, and subcontractor expense audits in partnership with accounting.
Complete post-event follow-up including distributing surveys, certificates, photos, and assessment results.
Support ongoing program communication, program updates, and marketing outreach to participants and alumni.

Associate’s degree in business, marketing, education, training, or related field; OR Equivalent combination of education and experience
3+ years of experience in event planning, project coordination, program operations, or administrative support
Experience supporting training, conferences, or corporate learning programs preferred
Excellent verbal, written, and listening communication skills
Strong interpersonal and customer service capabilities
Ability to manage multiple priorities and meet deadlines
Exceptional attention to detail and commitment to accuracy
Strong organizational, time management, and project coordination skills
Ability to work effectively in fast-paced, collaborative environments with minimal supervision
Demonstrated judgment, problem-solving, and adaptability
Proficiency with Microsoft Office; experience with Cvent, Salesforce, or NetSuite preferred.

Program Coordinator

Key skills